Project Manager / Customer Service Specialist

Gulf Gate Aluminum; Sarasota (FL); On-site; USD 32,000 - 37,000; Full time

Job summary

Intuit, Inc. is seeking a Project Manager / Customer Service Specialist to be the primary contact for customers and coordinate project details from inquiry to completion.

The role blends customer service excellence with practical project management in a fast-paced, agile environment. Based onsite in Sarasota, FL, you will balance proactive communication with internal coordination, tracking timelines and deliverables while ensuring an exceptional customer experience throughout the project

Qualifications

• Proven customer-focused approach and strong written/verbal communication.
• Excellent organization and ability to manage competing priorities.
• Understanding of project lifecycle from planning to completion.
• Proactive mindset with accountability and ownership.
• Basic skills in Excel, Word, and Google Workspace.

Responsibilities

• Serve as the primary customer contact and provide regular progress updates.
• Assist in creating project plans, timelines, and task assignments; track milestones.
• Gather and document project requirements; analyze data for trends and improvements.
• Coordinate scheduling and status updates for customers and team members.
• Maintain records of communications and proactively address risks or issues.

Skills

Customer focus

Organization

Project lifecycle

Reliability

Computer proficiency

Education

Bachelor's degree

High school diploma

Tools

Teamwork

Jobber

Google Workspace

Job description

Position Summary

The Project Manager / Customer Service Specialist serves as a key point of contact for customers while helping coordinate project details from initial inquiry through completion. This role combines customer service excellence with practical project management to ensure expectations are clearly understood, timelines are tracked, and deliverables are completed correctly.

Operating within our professional, agile, and deeply customer-centric culture, you will balance proactive communication, internal coordination, and day-to-day problem-solving to keep projects moving smoothly and customers informed throughout the process.

Key Responsibilities

• Customer Relations & Communication: Serve as the primary customer contact, answering questions, addressing concerns, and providing regular progress updates to ensure an excellent experience throughout the project lifecycle.
• Project Management Support: Assist in managing projects from initiation to completion. Help create project plans, set timelines, assign tasks, and track key milestones by following up with relevant internal stakeholders.
• Requirements & Data Management: Gather, confirm, and document project requirements to ensure accuracy from request through execution. Help analyze data to identify trends and process improvements.
• Task Tracking & Scheduling: Manage day-to-day project details, including scheduling coordination and status updates for customers and team members. Utilize tools such as Teamwork, Jobber, and Google Workspace to track and document progress.
• Record Keeping & Problem-Solving: Maintain organized records of customer communications, project documentation, and next steps. Assist in identifying and proactively resolving potential risks, issues, or challenges with sound judgment.

Required Qualifications & Skills

• Customer Focus & Communication: Strong customer service orientation with exceptional written and verbal communication abilities.
• Organization & Time Management: Meticulous attention to detail and the demonstrated ability to organize competing priorities in a fast-paced environment.
• Project Lifecycle Awareness: A solid understanding of how projects move from planning through completion, ensuring all tasks follow standard processes and best practices.
• Reliability & Ownership Mindset: A proactive problem-solving mindset with a proven ability to follow up, follow through on all commitments, and keep information accurate.
• Computer Proficiency: Basic computer proficiency, including familiarity with Excel, Word, and Google Workspace.
• Location: Ability to work onsite in Sarasota, FL and collaborate effectively with internal team members.

Preferred Qualifications

• Education: A high school diploma or equivalent is required; a Bachelor’s degree is a definite plus.
• Experience: Prior experience in project coordination, administration, customer service, or roles supporting customer-facing operations within any industry.
• Operational Familiarity: Familiarity with quoting, order processing, scheduling, managing customer expectations, and using various project tracking tools.
• Adaptability: A strong willingness to learn, adapt to changing priorities, and comfort working effectively both independently and collaboratively within our team.

Compensation & Position Details

• Compensation: $23.00 - $27.00 per hour
• Job Type: Full Time
• Location: Onsite - Sarasota, FL