Project Manager - Client Onboarding

CrelioHealth INC; Northern (KY); Hybrid; USD 95,000 - 120,000; Full time

Benefits offered by this job

Health coverage

Paid time off

Job summary

CrelioHealth Inc. is seeking a Project Manager, Client Onboarding, to lead end-to-end onboarding for US lab customers. You will plan implementations, configure rollouts with product and support, and train staff while aiming for delighted, expanding clients.

The role requires healthcare/LIS experience and strong communication skills. Travel to client sites is expected (~25–40%), with a base salary of $95,000–$120,000 plus performance incentives.

Qualifications

• 4–7 years of project management experience with at least 2 years onboarding software for external clients.
• Healthcare experience in a clinical laboratory or LIS/LIMS environment is required.
• Fluency with lab operations concepts and HIPAA/PHI protections.
• Excellent presenter and communicator with the ability to manage skeptical stakeholders.
• Structured and self-managing with demonstrated remote onboarding success.
• Willingness to travel to client sites across the US; valid US work authorization.

Responsibilities

• Lead onboarding projects for US clients from kickoff through go-live and handover to support.
• Develop and execute implementation plans: scope, milestones, data migration, interfaces, integrations (EHR/EMR, billing, HL7/FHIR), and user setup.
• Coordinate product, engineering, and support teams with client stakeholders to keep go-lives on schedule.
• Travel to client sites for kickoffs, go-lives, and training (roughly 25–40%).
• Train lab staff on real workflows and adapt training to each lab's operations.
• Identify expansion opportunities during onboarding and hand them to the growth team.

Skills

Project management

Healthcare industry knowledge

Client communication

Remote team leadership

Travel readiness

Tools

LIS/LIMS

HL7/FHIR interfaces

Job description

Project Manager, Client Onboarding

CrelioHealth Inc. · Remote (United States) · Full-time · Travel to client sites (~25–40%)

Compensation: $95,000 – $120,000 base, depending on experience + performance incentives (including incentives on expansion or referral opportunities you help close). Benefits include health coverage and PTO.

About CrelioHealth

CrelioHealth builds cloud-based laboratory information systems (LIS/LIMS) that power diagnostic labs across the United States and 2,500+ labs worldwide. Our platform runs the full lab workflow — from order booking and specimen tracking through result reporting, patient engagement, billing, and inventory — for physician office labs, hospital labs, reference labs, and direct-to-consumer testing companies. We are HIPAA-compliant, SOC 2 and ISO 27001 certified, and growing quickly in the US market.

The Role

When a lab signs with CrelioHealth, you are the person who turns that signature into a running lab. You will own client onboarding end to end: planning the implementation, configuring the rollout with our product and support teams, training lab staff, managing the go-live, and making sure the client is delighted enough to expand and refer. You are the face of CrelioHealth from kickoff to steady state.

This is not a sales role.

You carry no quota and you will never cold-call. But onboarding is where trust is built, and trust is where growth comes from. We want someone who can confidently present the platform, handle a skeptical lab director, and spot the moment a client is ready for another module or another location — and who earns incentives when those opportunities convert.

What You Will DoOwn implementations

• Lead onboarding projects for new US clients — single-site labs through multi-location networks — from kickoff through go-live and handover to support.
• Build and run the implementation plan: scope, milestones, data migration, instrument interfaces, integrations (EHR/EMR, billing, HL7/FHIR), user setup, and validation.
• Coordinate internal teams (product, engineering, support) and client stakeholders (lab directors, pathologists, techs, front-desk, billing, IT) to keep every go-live on schedule.
• Travel to client sites for kickoffs, go-lives, and training — roughly 25–40% of your time, varying with the project calendar.

Make clients successful

• Train lab staff on real workflows — accessioning, worklists, QC, reporting, patient portal — and adapt the training to how each lab actually operates.
• Anticipate and manage change resistance: a lab switching its LIS is changing how everyone works, and you will guide them through it.
• Track onboarding health (time-to-go-live, adoption, early ticket volume) and report status honestly to clients and leadership.

Champion the platform

• Present and demo CrelioHealth confidently — to the client team that signed, and to the wider staff who did not choose it but must love it.
• Identify expansion opportunities during onboarding (additional modules, locations, or referrals) and hand them to the growth team — with incentives for you when they close.
• Feed what you learn on the ground back into product and our onboarding playbook, which you will help write.

What We Are Looking For (Must-haves)

• 4–7 years of project management experience, with at least 2 years implementing or onboarding software for external clients.
• Healthcare experience is required; hands‑on time in a clinical laboratory or laboratory environment is strongly preferred — as a lab tech, lab manager, LIS analyst, or implementer of lab systems (LIS/LIMS, EHR, RCM).
• Fluency with lab operations concepts: specimen lifecycle, accessioning, QC/QA, instrument interfacing, CLIA/CAP context, HIPAA, and result reporting.
• Excellent presenter and communicator — comfortable running a room of skeptical clinicians, and equally comfortable on a video call with a solo lab owner.
• Structured and self-managing: you can run multiple concurrent onboardings remotely without anyone chasing you.
• Willingness to travel to client sites across the US; valid driver’s license and authorization to work in the United States.

Nice‑to-haves

• Direct experience with an LIS/LIMS migration or go-live (any vendor).
• Familiarity with HL7v2 / FHIR interfaces, lab billing/RCM basics, or instrument middleware.
• Experience in customer success, solutions consulting, or pre-sales — anywhere you have had to win people over, not just manage tasks.
• PMP, CAPM, or Lean Six Sigma is welcome but not required — we care more about go-lives you have shipped than certificates you hold.
• Comfort using modern AI tools to work faster (drafting plans, summarizing calls, preparing training material) — with the judgment to know what still needs a human.

How We Hire

We know polished resumes and cover letters are easy to generate these days, so our process is built around watching you work rather than reading about it. After a screening call, you will do a live onboarding simulation based on a realistic lab scenario, and a short role-play where you present CrelioHealth to a (friendly but skeptical) “lab director.” No trick questions, no take-home busywork — just the actual job, compressed. We will respect your time and give you a decision quickly.

The Fine Print

CrelioHealth Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The salary range above is a good-faith estimate for this posting and may vary based on experience, skills, and location within the US.