Project Manager

DiliTrust; Wilmington (DE); On-site; USD 90,000 - 130,000; Full time

Job summary

DiliTrust in Philadelphia is seeking a results-oriented CSM-Project (Onboarding) professional to lead end-to-end implementations, from contract to go-live, across 5–8 projects concurrently. You will guide change management for enterprise clients, configure our product, run customer trainings, and coordinate with R&D and data migration teams.

Travel up to 10–15% may be required. Ideal candidates have 2+ years of SaaS implementation experience, strong stakeholder management, and the ability to

Qualifications

• 2+ years of SaaS or software implementation project management in a client-facing role.
• Ability to keep stakeholders aligned and timelines intact in challenging projects.
• Speak strategy with General Counsel and configurations with IT architects.

Responsibilities

• Lead end-to-end project delivery on strategic implementations 3 to 12 months: scope, planning, resources, risk management, and stakeholder communication.
• Guide change management for enterprise clients to adopt new workflows and ways of working.
• Own the configuration and setup advisory with deep product knowledge across the full suite to deliver tailored implementations.
• Run customer training sessions adapted to different user profiles at each stage of the project.
• Be the face of DiliTrust during the implementation phase and foster a lasting partnership beyond go-live.
• Coordinate across R&D, Application Support, and data migration specialists for smooth integrations.
• Apply an agile project management methodology and build business fluency in the legal domain.

Skills

SaaS project management

Stakeholder management

Change management

Agile methodology

Customer success

Training delivery

Cross-functional collaboration

Multilingual

Tools

Jira

Confluence

MS Office

Job description

Ready to be part of the Legal Tech revolution?

As the leading SaaS publisher in Europe, DiliTrust is transforming legal departments worldwide with cutting-edge technology. From General Meeting reports to AI-assisted contract lifecycle management, our teams across France, Spain, Italy, Canada, Mexico, and MEA are the driving force behind our global success. We proudly support 2,400 customers in 64 countries, with 80% of major listed companies in Europe, North America, and the Middle East trusting us every day.

What you'll find at DiliTrust:

• Innovation: Be at the forefront of legal tech advancements.
• Global Impact: Collaborate with diverse teams across an international, multicultural environment.
• Career Growth: Grow and develop within the future unicorn of legal tech.
• Stimulating Culture: Experience a workplace recognized with the "Happy at Work" and "Tech at Work" labels every year since 2019.

Responsibilities

You will join our CSM-Project (Onboarding) team in the Philadelphia area. You'll be the strategic and operational backbone of our most complex customer deployments, managing the full journey from contract signature to go-live and beyond, typically running 5 to 8 projects concurrently.

What you'll own:

• Lead end-to-end project delivery on strategic implementations ranging from 3 to 12 months: scope, planning, resources, risk management, and stakeholder communication.
• Guide change management for legal and IT teams at enterprise clients, helping them transition confidently to new workflows and ways of working.
• Own the configuration and setup advisory for each customer: you'll develop deep product knowledge across our full suite to deliver the kind of tailored, hands-on implementation DiliTrust is known for.
• Run customer training sessions adapted to different user profiles (business, IT, executive) at each stage of the project.
• Be the face of DiliTrust during the implementation phase , laying the groundwork for a trusted, lasting partnership that continues well beyond go-live.
• Connect the right people at the right time : coordinate across R&D, Application Support, and data migration specialists to ensure smooth technical integrations on behalf of your clients.
• Apply an agile project management methodology , adapting your approach to each client's complexity and pace.
• Build business fluency in the legal domain (corporate governance, contract lifecycle management, litigation) to speak credibly with General Counsels, Legal Operations, and their teams.
• Travel to customer sites as needed to support key project milestones (up to 10-15% travel).

Profile

You're not just a project coordinator. You're the kind of person who naturally takes ownership, earns trust quickly, and stays calm when projects get complex.

• 2+ years of experience managing SaaS or software implementation projects in a client-facing role.
• You've been in the room when things go sideways -- and you know how to keep stakeholders aligned and timelines intact.
• You speak both languages : comfortable talking strategy with a General Counsel and configurations with an IT architect.
• You ask the right questions before things become problems, and you bring solutions, not just status updates.
• You're intellectually curious about legal operations, governance, and the technology transforming them.
• You thrive in fast-moving, cross-functional environments and bring structure without bureaucracy.
• Bilingual or multilingual skills are a plus given our global client base.

Recruitment Process

1. Talent Acquisition
2. Head of Customer Success
3. Chief Customer Officer