Project Manager

DiliTrust; Philadelphia (Philadelphia County); On-site; USD 90,000 - 130,000; Full time

Job summary

DiliTrust is seeking a CSM-Project (Onboarding) professional in the Philadelphia area to manage end-to-end deployments from contract signature to go-live and beyond. This role oversees 5–8 concurrent projects, guiding stakeholders and cross-functional teams through complex transitions.

You will own configuration advisories, deliver hands-on implementations, and conduct trainings for business, IT, and executive users. Travel is required up to 15% for milestones and site visits.

Qualifications

• 2+ years of experience managing SaaS implementations in a client-facing role.
• Experience keeping timelines and stakeholders aligned.
• Fluent in both languages; able to discuss strategy with leadership and configurations with technical teams.
• Willingness to travel up to 10–15%.
• Ability to ask the right questions and bring solutions, not just updates.

Responsibilities

• Lead end-to-end project delivery on strategic SaaS implementations (3–12 months).
• Guide change management for enterprise clients.
• Own configuration and setup advisory with deep product knowledge.
• Run customer training sessions for different user profiles.
• Be the face of the company during implementation, fostering lasting partnerships.
• Coordinate with R&D, Application Support, and data migration teams for integrations.
• Apply agile project management tailored to each client’s complexity.
• Build business fluency in legal operations and governance for executives.
• Travel to customer sites as needed (up to 10–15%).

Skills

Project management

Stakeholder management

SaaS implementation

Training delivery

Agile

Cross-functional teamwork

Bilingual language

Job description

You will join our CSM-Project (Onboarding) team in the Philadelphia area. You'll be the strategic and operational backbone of our most complex customer deployments, managing the full journey from contract signature to go-live and beyond, typically running 5 to 8 projects concurrently.

Responsibilities

• Lead end-to-end project delivery on strategic implementations ranging from 3 to 12 months: scope, planning, resources, risk management, and stakeholder communication.
• Guide change management for legal and IT teams at enterprise clients, helping them transition confidently to new workflows and ways of working.
• Own the configuration and setup advisory for each customer: develop deep product knowledge across our full suite to deliver tailored, hands‑on implementation.
• Run customer training sessions adapted to different user profiles (business, IT, executive) at each stage of the project.
• Be the face of the company during the implementation phase, laying the groundwork for a trusted, lasting partnership that continues well beyond go‑live.
• Connect the right people at the right time: coordinate across R&D, Application Support, and data migration specialists to ensure smooth technical integrations on behalf of your clients.
• Apply an agile project management methodology, adapting your approach to each client’s complexity and pace.
• Build business fluency in the legal domain (corporate governance, contract lifecycle management, litigation) to speak credibly with General Counsels, Legal Operations, and their teams.
• Travel to customer sites as needed to support key project milestones (up to 10–15% travel).

Profile

You're not just a project coordinator. You're the kind of person who naturally takes ownership, earns trust quickly, and stays calm when projects get complex.

• 2+ years of experience managing SaaS or software implementation projects in a client‑facing role.
• Experienced in handling setbacks and keeping stakeholders aligned and timelines intact.
• Fluent in both languages, able to discuss strategy with a General Counsel and configuration details with an IT architect.
• Asks the right questions before problems arise, bringing solutions rather than status updates.
• Intellectually curious about legal operations, governance, and the technologies transforming them.
• Thrives in fast‑moving, cross‑functional environments and brings structure without bureaucracy.
• Bilingual or multilingual skills are a plus given the global client base.