Project Manager

Kredivo Group; United States; On-site; USD 90,000 - 120,000; Full time

Job summary

Kredivo Group is seeking a results-driven Project Manager to oversee SOP development, governance, and continuous improvement of Sales Operations processes. This hands-on role requires building structure, driving accountability, and resolving issues across teams.

The role focuses on documenting SOPs, coordinating cross-functional efforts, and applying Lean/Six Sigma methodologies to optimize workflows and outcomes.

Qualifications

• Experience in project, program, or operations management.
• Ability to write and enforce SOPs and process documentation.
• Strong problem-solving with a structured, root-cause mindset.
• Experience managing cross-functional stakeholders and priorities.

Responsibilities

• Develop, document, and maintain clear SOPs for core processes.
• Roll out SOPs to relevant teams and ensure they are understood and followed.
• Use insights from compliance gaps to coach and train, refining processes.
• Coordinate across functions to align priorities and drive delivery.
• Identify inefficiencies, define concrete requirements, and plan improvements.
• Measure impact of changes and iterate based on results.

Skills

Process improvement

Cross-functional collaboration

Root-cause analysis

Project management

SOP writing

Education

Project management certification (PMP)

Tools

Jira

Asana

Job description

We are looking for a results-driven Project Manager to oversee the design, governance, and continuous improvement of our operational processes in Sales Operations team. This is a hands-on role for someone who can build structure where it's missing, hold the teams accountable, and resolve problems efficiently. This is a cross-functional role to ensure processes are implemented and followed across the teams

About the job:

Standard Operating Procedures (SOPs)

• Develop, document, and maintain clear SOPs for core processes.
• Roll out SOPs to relevant teams and ensure they are understood and consistently followed.
• Use insights from compliance gaps to inform coaching, training, and further process refinement.
• Coordinate across functions (e.g., sales, operations, product) to align priorities and drive delivery

Process Improvement

• Identify inefficiencies, bottlenecks in the process, and optimise the process
• Define clear requirements and proposals for process improvements.
• Convert improvement ideas into actionable plans with owners, timelines, and success metrics.
• Measure the impact of changes and iterate based on results.

About you:

• Proven experience in project, program, or operations management.
• Demonstrated ability to write and enforce SOPs and process documentation.
• Strong problem-solving and analytical skills with a structured, root-cause mindset.
• Experience managing cross-functional stakeholders and competing priorities.
• Project management certification., e.g., PMP. (nice to have)
• Experience with process improvement methodologies is (e.g., Lean, Six Sigma).
• Familiarity with project and workflow tools (e.g., Jira, Asana).