Project Manager

Fortinet; Sunnyvale (CA); On-site; USD 136,000 - 166,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid holidays

Vacation time

Sick time

Comprehensive leave program

Job summary

Fortinet is seeking a Project Manager to manage critical pre-sales feature development and post-sales issue resolution in Sunnyvale, California. This role requires project management experience, a bachelor's degree in computer science or a related discipline, and strong communication skills. You’ll coordinate with R&D, Sales, and Support teams to ensure client needs are met. The position offers a competitive salary ranging from $136,000 to $166,000 along with comprehensive benefits including health insurance, 401(k), and paid holidays.

Qualifications

• 5+ years of experience in project management or related field.
• Experience in handling customer escalations.
• Strong knowledge of cybersecurity concepts.

Responsibilities

• Manage critical pre-sales feature development and post-sales issue resolution.
• Track projects until a solution is delivered.
• Work closely with R&D, Customer Support, and Sales team.

Skills

Project management

Technical support

Software development

Communication skills

Customer escalations handling

Education

Bachelor's degree in computer science or related discipline

Tools

TCP/IP

Firewalls

Routers

VPN

IPS

Antivirus

Web Filtering

Antispam

Job description

Fortinet is looking for a project manager working directly with R&D, Customer Support and Sales team to manage critical pre‑sales feature development and post‑sales issue resolution related to Fortinet's key products. In this individual contributor role, you will manage escalations from the field, understand the details of the customer's new feature requirements and issues, and track projects until a solution is delivered.

As a Project Manager, you will:

• Have previous experience in project management, technical support, software development or QA
• Hold a bachelor's degree in computer science, Engineering, or related technical discipline
• Have prior experience in handling complex customer escalations and working closely with sales and support engineers
• Possess knowledge of TCP/IP, firewalls, routers, switches, VPN, IPS, Antivirus, Web Filtering, Antispam, etc.
• Demonstrate a sense of urgency in responding to field requests, with good judgement on case severity and business impact
• Exhibit strong communication skills (written and verbal) and professionalism
• Be self‑motivated, detail‑oriented, ability to work under pressure

The US base salary range for this full‑time position is $136,000-$166,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time, as well as a comprehensive leave program.

Wage ranges are based on various factors, including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at the time of hire and annually at the Company's discretion.

Must be authorized to work in the U.S. without sponsorship.

Why Join Us

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well‑being.

About Our Team

Join our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet's core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet's high standards of excellence in cybersecurity solutions.