Project Manager

Fortinet, Inc.; Sunnyvale (CA); On-site; USD 136,000 - 166,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

11 paid holidays

Vacation time

Sick time

Comprehensive leave program

Job summary

Fortinet, Inc. is seeking a Project Manager to support R&D, Customer Support, and Sales. The role involves managing critical feature developments and issue resolutions. Ideal candidates possess a bachelor's degree in a technical field and have project management experience. Responsibilities include overseeing escalations, understanding customer requirements, and ensuring timely solutions. Benefits include a competitive salary, health insurance, and participation in the equity program. Must be authorized to work in the U.S. without sponsorship.

Qualifications

• Have previous experience in project management, technical support, software development or QA.
• Have prior experience in handling complex customer escalations and working closely with sales and support engineers.
• Exhibit strong communication skills and professionalism.

Responsibilities

• Manage critical pre‑sales feature development and post‑sales issue resolution.
• Track projects until a solution is delivered.
• Respond urgently to field requests and prioritize business impact.

Skills

Project management

Technical support

Software development

Communication skills

Detail-oriented

Education

Bachelor’s degree in computer science, Engineering, or related technical discipline

Tools

TCP/IP

Firewalls

Routers

Switches

VPN

IPS

Antivirus

Web Filtering

Antispam

Job description

Fortinet is looking for a project manager working directly with R&D, Customer Support and Sales team to manage critical pre‑sales feature development and post‑sales issue resolution related to Fortinet’s key products. In this individual contributor role, you will manage escalations from the field, understand the details of the customer’s new feature requirements and issues, and track projects until a solution is delivered.

As a Project Manager, you will:

• Have previous experience in project management, technical support, software development or QA
• Hold a bachelor’s degree in computer science, Engineering, or related technical discipline
• Have prior experience in handling complex customer escalations and working closely with sales and support engineers
• Possess knowledge of TCP/IP, firewalls, routers, switches, VPN, IPS, Antivirus, Web Filtering, Antispam, etc.
• Demonstrate a sense of urgency in responding to field requests, with good judgement on case severity and business impact
• Exhibit strong communication skills (written and verbal) and professionalism
• Be self‑motivated, detail‑oriented, ability to work under pressure

The US base salary range for this full‑time position is $136,000-$166,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time, as well as a comprehensive leave program.

Wage ranges are based on various factors, including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at the time of hire and annually at the Company’s discretion.

Must be authorized to work in the U.S. without sponsorship.

Why Join Us:

We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well‑being.

Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 890,000+ customers around the globe.

About Our Team:

Join our team, known for its collaborative ethos, working seamlessly with global customers, internal engineering teams and product development groups. Our team culture emphasizes continuous learning, innovation, and a strong commitment to customer satisfaction. We embrace Fortinet’s core values of openness, teamwork and innovation, fostering an environment where team members support each other, share knowledge, and leverage AI to solve complex technical challenges. Our inclusive and dynamic team thrives on collaboration and is driven by the shared goal of maintaining Fortinet’s high standards of excellence in cybersecurity solutions