Technical PM – Cybersecurity Pre-Sales & Support

Fortinet, Inc.; Sunnyvale (CA); On-site; USD 136,000 - 166,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

11 paid holidays

Vacation time

Sick time

Comprehensive leave program

Job summary

Fortinet, Inc. is seeking a Project Manager to support R&D, Customer Support, and Sales. The role involves managing critical feature developments and issue resolutions. Ideal candidates possess a bachelor's degree in a technical field and have project management experience. Responsibilities include overseeing escalations, understanding customer requirements, and ensuring timely solutions. Benefits include a competitive salary, health insurance, and participation in the equity program. Must be authorized to work in the U.S. without sponsorship.

Qualifications

• Have previous experience in project management, technical support, software development or QA.
• Have prior experience in handling complex customer escalations and working closely with sales and support engineers.
• Exhibit strong communication skills and professionalism.

Responsibilities

• Manage critical pre‑sales feature development and post‑sales issue resolution.
• Track projects until a solution is delivered.
• Respond urgently to field requests and prioritize business impact.

Skills

Project management

Technical support

Software development

Communication skills

Detail-oriented

Education

Bachelor’s degree in computer science, Engineering, or related technical discipline

Tools

TCP/IP

Firewalls

Routers

Switches

VPN

IPS

Antivirus

Web Filtering

Antispam

Job description

Fortinet, Inc. is seeking a Project Manager to support R&D, Customer Support, and Sales. The role involves managing critical feature developments and issue resolutions. Ideal candidates possess a bachelor's degree in a technical field and have project management experience. Responsibilities include overseeing escalations, understanding customer requirements, and ensuring timely solutions. Benefits include a competitive salary, health insurance, and participation in the equity program. Must be authorized to work in the U.S. without sponsorship.