Technical Project Manager – Pre-Sales & Escalations

Zoomcar; Sunnyvale (CA); On-site; USD 136,000 - 166,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k)

Paid holidays

Vacation time

Job summary

Fortinet is seeking a Project Manager to manage critical pre-sales feature development and post-sales issue resolution. This role requires engaging with R&D and Customer Support teams directly.

The ideal candidate will have previous project management experience, a Bachelor’s in a related field, and a solid knowledge of networking technologies. Competitive salary of $136,000-$166,000 offered with comprehensive benefits.

Qualifications

• Have previous experience in project management, technical support, software development or QA.
• Have prior experience in handling complex customer escalations and working closely with sales and support engineers.
• Exhibit strong communication skills (written and verbal) and professionalism.

Responsibilities

• Manage escalations from the field and track projects until a solution is delivered.
• Understand customer feature requirements and issues.
• Respond urgently to field requests with good judgement.

Skills

Project management

Technical support

Software development

Communication skills

Detail-oriented

Education

Bachelor’s degree in computer science, Engineering, or related technical discipline

Tools

TCP/IP

Firewalls

VPN

Antivirus

Job description

Fortinet is seeking a Project Manager to manage critical pre-sales feature development and post-sales issue resolution. This role requires engaging with R&D and Customer Support teams directly.

The ideal candidate will have previous project management experience, a Bachelor’s in a related field, and a solid knowledge of networking technologies. Competitive salary of $136,000-$166,000 offered with comprehensive benefits.