Project Manager

Jobtailor; Northern (KY); Hybrid; USD 100,000 - 140,000; Full time

Job summary

Jobtailor is seeking an experienced Project Manager to lead contract operations supporting VA and VHA implementations under the 21st Century Benefits Act. You will serve as the primary contractor point of contact for day-to-day performance across contract areas and coordinate performance metrics.

Responsibilities include managing monthly work plans, schedules, staffing forecasts, and status reporting, while driving continuous improvement through Lean practices and SOP refinement.

Qualifications

• Bachelor’s degree in business administration, public administration, project management, healthcare administration, or related field.
• Minimum of 7 years of project or program management experience, including responsibility for schedules, deliverables, risks, staffing and client communications
• Experience leading multidisciplinary teams performing high-volume, deadline-driven business operations or case-review work
• Experience preparing executive-ready status reports, work plans, dashboards and decision-support materials
• Ability to organize and prioritize simultaneous workstreams while maintaining accuracy, traceability and document control
• Excellent written and verbal communication skills and demonstrated commitment to superior client service
• Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Word, Teams and SharePoint
• Legal authorization to work in the U.S.
• PMP certification desired
• Experience supporting VA, VHA, HAP or another federal healthcare or benefits program desired
• Experience managing eligibility, compliance, credentialing, recognition, grants, claims or other document-intensive review operations desired
• Experience applying Lean process improvement, workflow automation, performance dashboards or quality-management methods desired
• Familiarity with Veterans' health, benefits, caregiver or community-navigation programs desired

Responsibilities

• Lead contract operations supporting VA and VHA implementation of Section 129 of the Senator Elizabeth Dole 21st Century Veterans Healthcare and Benefits Improvement Act
• Serve as the primary contractor point of contact for day-to-day performance and coordinate activities across all contract functional areas
• Coordinate approximately 30 recognition requests per month
• Develop and maintain the Monthly Review Work Plan, integrated schedules, workload forecasts, staffing plans and performance trackers
• Prepare Monthly Status Reports covering accomplishments, upcoming activities, workload, risks, issues, decisions and corrective actions
• Assign and monitor recognition requests through review, clarification, quality assurance and final recommendation stages
• Establish governance routines, escalation paths, decision logs, action-item tracking and internal communication protocols
• Monitor turnaround times, acceptance criteria and quality standards; implement recovery plans when needed
• Identify operational, staffing, quality and compliance risks and coordinate mitigation strategies
• Facilitate recurring team meetings, reviewer calibration sessions and leadership briefings
• Coordinate with VA stakeholders while distinguishing contractor recommendations from Government approval authority
• Promote continuous improvement through workload analysis, root-cause analysis, lessons learned and refinement of SOPs, templates and checklists

Skills

Project Management

Operational Oversight

Workload Analysis

Quality Management

Document Control

Risk Management

Performance Tracking

Data Analysis

Compliance Management

Case Review

PMP Certification

Education

Bachelor's degree in Business Administration

Bachelor's degree in Public Administration

Bachelor's degree in Project Management

Bachelor's degree in Healthcare Administration

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Teams

Microsoft SharePoint

Job description

• Lead contract operations supporting the Department of Veterans Affairs and Veterans Health Administration implementation of Section 129 of the Senator Elizabeth Dole 21st Century Veterans Healthcare and Benefits Improvement Act


• Serve as the primary contractor point of contact for day-to-day performance and coordinate activities across all contract functional areas


• Coordinate approximately 30 recognition requests per month


• Develop and maintain the Monthly Review Work Plan, integrated schedules, workload forecasts, staffing plans and performance trackers


• Prepare Monthly Status Reports covering accomplishments, upcoming activities, workload, risks, issues, decisions and corrective actions


• Assign and monitor recognition requests through review, clarification, quality assurance and final recommendation stages


• Establish governance routines, escalation paths, decision logs, action-item tracking and internal communication protocols


• Monitor turnaround times, acceptance criteria and quality standards; implement recovery plans when needed


• Identify operational, staffing, quality and compliance risks and coordinate mitigation strategies


• Facilitate recurring team meetings, reviewer calibration sessions and leadership briefings


• Coordinate with VA stakeholders while distinguishing contractor recommendations from Government approval authority


• Promote continuous improvement through workload analysis, root-cause analysis, lessons learned and refinement of SOPs, templates and checklists

Requirements

• Bachelor's degree in business administration, public administration, project management, healthcare administration or a related field


• Minimum of 7 years of project or program management experience, including responsibility for schedules, deliverables, risks, staffing and client communications


• Experience leading multidisciplinary teams performing high-volume, deadline-driven business operations or case-review work


• Experience preparing executive-ready status reports, work plans, dashboards and decision-support materials


• Ability to organize and prioritize simultaneous workstreams while maintaining accuracy, traceability and document control


• Excellent written and verbal communication skills and demonstrated commitment to superior client service


• Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Word, Teams and SharePoint or comparable collaboration tools


• Legal authorization to work in the U.S.


• Project Management Professional (PMP) certification desired


• Experience supporting VA, VHA, HAP or another federal healthcare or benefits program desired


• Experience managing eligibility, compliance, credentialing, recognition, grants, claims or other document-intensive review operations desired


• Experience applying Lean process improvement, workflow automation, performance dashboards or quality-management methods desired


• Familiarity with Veterans' health, benefits, caregiver or community-navigation programs desired

Core Competencies

Demonstrates expertise in project management, operational oversight, and stakeholder coordination within federal healthcare programs. Proficient in developing performance metrics, status reporting, and implementing process improvements to enhance service delivery.

Highest-signal resume keywords

• Project Management Professional (PMP) Certification


• Experience Supporting VA, VHA, HAP Programs


• Proficiency with Microsoft 365 Applications


• Experience Leading Multidisciplinary Teams


• Lean Process Improvement Experience

Hard Skills

• Project Management


• Operational Oversight


• Workload Analysis


• Quality Management


• Document Control


• Risk Management


• Performance Tracking


• Data Analysis


• Compliance Management


• Case Review Operations

Soft Skills

• Excellent Written Communication


• Excellent Verbal Communication


• Client Service Commitment


• Organizational Skills


• Prioritization Skills

Certifications & Qualifications

• Project Management Professional (PMP)

Industry Keywords

• Veterans Affairs


• Veterans Health Administration


• Healthcare Administration


• Benefits Improvement Act


• Document-Intensive Review Operations

Tools & Technologies

• Microsoft Excel


• Microsoft PowerPoint


• Microsoft Word


• Microsoft Teams


• Microsoft SharePoint