Project Manager

Harri US; New York (NY); On-site; USD 100,000 - 120,000; Full time

Job summary

Harri US is seeking an Implementation Project Manager to lead onboarding and transformation of enterprise hospitality clients. You will serve as a trusted consultant, driving software implementations from kickoff to go-live and ensuring customer success.

The role requires 5+ years in client-facing SaaS PM, strong communication, cross-functional collaboration, and the ability to manage multiple projects in a global environment.

Qualifications

• 5+ years in a client-facing software implementation PM role at a SaaS company or consulting firm.
• Bachelor's degree or commensurate experience.
• Excellent written and verbal communication and presentation skills at all organizational levels.
• Ability to scope requirements, identify tasks and estimate effort.
• Ability to translate technical decisions to business stakeholders and development teams.
• Strong analytical skills and attention to detail.
• Experience working in cross-functional, globally distributed teams (international experience desired).
• Experience with Workforce Management, Payroll, or HRIS systems preferred.
• Ability to manage multiple projects, backlogs and timelines independently.

Responsibilities

• Onboard new customers from start to go-live.
• Manage the project plans, timelines, and risks; report status to stakeholders.
• Gather requirements with business teams to configure the product.
• Coordinate customer and internal resources to hit milestones.
• Communicate project status, issues and resolutions clearly.
• Act as user advocate within cross-functional teams to meet customer needs.

Skills

Client-facing PM

SaaS industry

Communication skills

Requirements scoping

Technical communication

Analytical thinking

Cross-functional collaboration

HRIS/WFM experience

Multi-project management

Education

Bachelor's degree

Job description

About Harri

It's a great time to join Harri as we revolutionize the hospitality industry with our cutting-edge technology solutions for workforce management. We're an innovative, high-growth company with a global presence, dedicated to building strong partnerships and delivering measurable value to our customers.

We are excited to recruit for this pivotal Implementation Project Manager role to ensure the successful onboarding and transformation of our enterprise clients. You will serve as an implementation project manager and a trusted consultant, playing a key role in delivering successful enterprise-level software transformations for hospitality businesses.

What You'll Be Doing

As an Implementation Project Manager, you will be responsible for onboarding new customers implementations from start-to-finish and ensuring key relationships with our clients are developed and maintained from project inception to 'go live'.

Your responsibilities will include:

• Identifying and solving complex process and technology-related problems during the rollout process through methodologies that rely on best practice as much as creative thinking.
• Managing the project plan and timelines of the project, reporting status, and identifying risks to management.
• Gathering customer requirements by liaising with business teams to produce the right specifications before configuring our product.
• Managing customer and internal resources to drive toward project milestones and overall project execution.
• Clearly communicating the status of all projects, issues with implementation, and solutions.
• Participating in cross-functional teams, acting as an advocate for the user, to ensure customer needs are met.

More About You: What Can You Bring?

We are looking for an individual who is self-motivated, ambitious, and analytical with a proven track record of rolling out enterprise-level transformative software implementations. You will be passionate about delivering successful outcomes and possess:

• 5+ years in a client-facing software implementation project management capacity at a SaaS Software company or consulting firm.
• Bachelor's degree or commensurate experience.
• Excellent communication (written and verbal) and presentation skills (both in-person & virtual), with the ability to communicate effectively at all levels within an organization.
• Ability to properly scope requirements, identify tasks, and determine the level of effort.
• Ability to effectively communicate technical decisions and their rationales to business unit stakeholders and development teams.
• Strong attention to detail with excellent analytical, written, and problem-solving skills.
• Experience working in a cross-functional, team-based globally distributed environment (experience working in an international environment desired).
• Experience with Workforce Management, Payroll, or HRIS systems strongly preferred.
• Ability to manage multiple projects, backlogs, and timelines independently as a self-managing team player.

When and Where You'll Be Doing It

This is a full-time position.

The salary range for this position is $100,000–$120,000 (USD), depending on experience.

This role reports directly to the Director of Implementation, US.

Travel will be required approximately 10% of the time.

What Will You Get in Return?

Creating an environment which enables our people to thrive is crucial for us. Harri offers a comprehensive compensation structure designed to support you throughout your career here. You'll get:

• Competitive salary within the stated range.
• The opportunity to drive critical projects for a high-growth, innovative company.
• Experience working in a fast-paced, global environment.
• A collaborative and supportive team environment.

Equity, Diversity, and Inclusion

We're committed to building diverse talent at Harri and believe our strengths as a team come from having many unique perspectives. We value a healthy, vibrant, and inclusive organization that encourages everyone to be themselves at work. We are committed to valuing diversity and promoting equal opportunities for all and welcome applicants from all communities.

Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time.