Implementation Project Manager

Harri; New York (NY); On-site; USD 100,000 - 120,000; Full time

Job summary

Harri is seeking an Implementation Project Manager in New York to oversee end-to-end onboarding of customers. You will manage project plans, timelines, and stakeholder communication, ensuring successful go-live and ongoing relationship health.

The role requires strong client-facing experience in SaaS implementations, excellent communication, and the ability to coordinate cross-functional teams across a global organization. Travel, when needed, supports project delivery.

Qualifications

• 5+ years in a client-facing software implementation project management capacity at a SaaS Software company or consulting firm.
• Bachelor's degree or commensurate experience.
• Excellent communication (written and verbal) and presentation skills (both in-person & virtual).
• Ability to scope requirements, identify tasks, and determine level of effort.

Responsibilities

• Onboard new customer implementations from start to go-live.
• Manage project plan, timelines, risks, and status reporting.
• Gather customer requirements and translate into specifications for configuration.
• Coordinate resources across teams to hit milestones and drive execution.
• Communicate project status, issues, and solutions to stakeholders.

Skills

Enterprise Client Management

Workforce Management

HRIS

Software Implementation

Onboarding

Education

Bachelor's degree or commensurate experience

Job description

About Harri

It's a great time to join Harri as we revolutionize the hospitality industry with our cutting-edge technology solutions for workforce management. We're an innovative, high-growth company with a global presence, dedicated to building strong partnerships and delivering measurable value to our customers.

What You'll Be Doing

As an Implementation Project Manager, you will be responsible for onboarding new customers implementations from start-to-finish and ensuring key relationships with our clients are developed and maintained from project inception to 'go live'.
Your responsibilities will include:

• Identifying and solving complex process and technology-related problems during the rollout process through methodologies that rely on best practice as much as creative thinking.
• Managing the project plan and timelines of the project, reporting status, and identifying risks to management.
• Gathering customer requirements by liaising with business teams to produce the right specifications before configuring our product.
• Managing customer and internal resources to drive toward project milestones and overall project execution.
• Clearly communicating the status of all projects, issues with implementation, and solutions.
• Participating in cross-functional teams, acting as an advocate for the user, to ensure customer needs are met.

More About You: What Can You Bring?

We are looking for an individual who is self-motivated, ambitious, and analytical with a proven track record of rolling out enterprise-level transformative software implementations. You will be passionate about delivering successful outcomes and possess:

• 5+ years in a client-facing software implementation project management capacity at a SaaS Software company or consulting firm.
• Bachelor's degree or commensurate experience.
• Excellent communication (written and verbal) and presentation skills (both in-person & virtual), with the ability to communicate effectively at all levels within an organization.
• Ability to properly scope requirements, identify tasks, and determine the level of effort.
• Ability to effectively communicate technical decisions and their rationales to business unit stakeholders and development teams.
• Strong attention to detail with excellent analytical, written, and problem-solving skills.
• Experience working in a cross-functional, team-based globally distributed environment (experience working in an international environment desired).
• Experience with Workforce Management, Payroll, or HRIS systems strongly preferred.
• Ability to manage multiple projects, backlogs, and timelines independently as a self-managing team player.

When and Where You'll Be Doing It

This is a full-time position.
The salary range for this position is $100,000-$120,000 (USD), depending on experience.
This role reports directly to the Director of Implementation, US.
Travel will be required approximately 10% of the time.

What Will You Get in Return?

Creating an environment which enables our people to thrive is crucial for us. Harri offers a comprehensive compensation structure designed to support you throughout your career here. You'll get:

• Competitive salary within the stated range.
• The opportunity to drive critical projects for a high-growth, innovative company.
• Experience working in a fast-paced, global environment.
• A collaborative and supportive team environment.

Equity, Diversity, and Inclusion

We're committed to building diverse talent at Harri and believe our strengths as a team come from having many unique perspectives. We value a healthy, vibrant, and inclusive organization that encourages everyone to be themselves at work. We are committed to valuing diversity and promoting equal opportunities for all and welcome applicants from all communities.

Please note this job description is not designed to cover or contain a complete listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time.

Skills

• Enterprise Client Management
• Workforce Management (WFM) / HRIS
• Software Implementation & Onboarding