Project Manager

Kelly Services; Irving (TX); Vor Ort; USD 76.000 - 83.000; Vollzeit

Zusammenfassung

Kelly Services is seeking a Project Manager for a 6-month contract in Irving, TX. Onsite schedule with ownership of project delivery, planning, governance, and outcomes rather than hands-on engineering.

The ideal candidate has 5+ years of IT project delivery experience, including ServiceNow/ITSM projects, and strong communication with technical and business audiences. Must be able to coordinate multi-workstream initiatives and cross-functional teams.

Qualifikationen

• Bachelor’s/4-year degree required.
• 5+ years of IT project delivery experience, including PM experience with ServiceNow or comparable ITSM.
• Experience in IT environments and ServiceNow/ITSM project delivery (implementation/enhancement/integration).
• Knowledge of ITSM processes: incident, problem, change, service request; understand platform workflows.

Aufgaben

• Own day-to-day project delivery and lead IT/ServiceNow ITSM projects from initiation to closeout.
• Develop and maintain project charters, scope, schedules, milestones, and RAID logs; monitor budgets and variances.
• Coordinate requirements planning and status sessions with stakeholders; document decisions and action owners.
• Track deliverables against acceptance criteria; coordinate testing, UAT, defect resolution, and sign-off.
• Provide concise status reports to executives; align platform changes with operational workflows.

Kenntnisse

IT project delivery

ServiceNow/ITSM

Scope & schedule management

Stakeholder management

Clear communication

Risk & dependency planning

Infrastructure concepts

Team coordination

Ausbildung

Bachelors/4 Year Degree

Tools

Microsoft Project

Smartsheet

Jira

Microsoft Teams

Jobbeschreibung

$55 - $60

Our client is seeking a Project Manager for a 6-month contract in Irving, TX. Will be working on an onsite schedule.

Contract Duration: 6 Months

Required Skills & Experience

• Bachelors/4 Year Degree
• 5+ years of relevant IT project delivery experience, including demonstrated project management experience with ServiceNow or comparable ITSM platforms.
• Demonstrated project management experience in both IT environments and ServiceNow or comparable ITSM platforms, including implementation, enhancement, or integration projects.
• Working knowledge of IT service management processes such as incident, problem, change, and service request management, and how platform workflows support those processes.
• Ability to independently plan and manage scope, schedules, resources, risks, dependencies, and change control across multiple workstreams.
• Strong facilitation, stakeholder management, organization, and follow-through skills, with clear written and verbal communication for technical and business audiences.
• Ability to understand infrastructure and platform concepts, challenge assumptions constructively, and translate technical discussions into business impacts without performing hands-on engineering.
• Proficiency with Microsoft Project, Smartsheet, Jira, or comparable planning and tracking tools, and Microsoft Teams or similar collaboration tools.

Desired Skills & Experience

• PMP Certification, ITIL Foundation or relevant ServiceNow certification
• Direct experience delivering Infrastructure and/or ServiceNow projects; experience with comparable ITSM platforms is also relevant.
• Experience coordinating platform integrations, workflow improvements, service catalogs, or configuration management database (CMDB) initiatives.
• Experience working with cross-functional technical teams and third-party vendors in large, complex environments.
• Experience coordinating testing, user acceptance, deployment readiness, training, and transition to operational support.
• Experience taking over in-flight projects and coordinating related infrastructure migrations, refreshes, or modernization efforts.
• Technical familiarity with ServiceNow or comparable platforms is a plus; hands-on administration, development, or configuration experience is not required.

What You Will Be Doing

• Own day-to-day project delivery and engage confidently in technical discussions while keeping responsibility focused on planning, coordination, governance, and outcomes rather than hands-on engineering.
• Lead assigned IT and ServiceNow or comparable ITSM platform projects from initiation through implementation, transition to operations, and closeout.
• Take ownership of projects already in progress; assess current scope, commitments, risks, and dependencies, and establish a clear plan for continued delivery.
• Develop and maintain project charters, scope, schedules, milestones, resource plans, and RAID logs; track costs against approved budgets and communicate variances.
• Facilitate requirements, planning, and status sessions with business stakeholders and technical teams; document decisions, action owners, and due dates.
• Coordinate platform owners, process owners, engineers, architects, security teams, vendors, and business stakeholders to align priorities, responsibilities, and dependencies.
• Manage risks, issues, assumptions, dependencies, and change requests; assess impacts to scope, schedule, cost, and quality, and obtain required approvals.
• Coordinate platform implementations, enhancements, integrations, and IT infrastructure changes, including testing, cutover planning, deployment readiness, and rollback planning with technical owners.
• Track deliverables against agreed acceptance criteria; coordinate system testing and user acceptance testing (UAT), defect resolution, and stakeholder sign-off.
• Identify and elevate blockers early, present practical resolution options, and follow through with accountable owners to protect delivery commitments.
• Maintain project documentation and governance artifacts; coordinate training, support readiness, operational handoff, and closeout, including lessons learned.
• Partner with IT and business process owners to translate service management needs into clear project deliverables and align platform changes with operational workflows.
• Provide concise, executive-ready status reports covering progress, milestones, budget status, risks, dependencies, and decisions needed; tailor communications to technical and non-technical audiences.

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.