Project Manager

Tech in Motion; Irving (TX); Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Motion Recruitment is seeking a Project Manager for a 6-month contract in Irving, TX. The role focuses on planning, governance, and outcomes for IT/ServiceNow projects, with hands-off engineering and strong stakeholder communication.

You will lead ITSM platform projects through initiation, implementation, and closeout, managing scope, risks, and dependencies while coordinating with cross-functional teams and vendors.

Qualifikationen

• Bachelor's degree required.
• 5+ years of IT project delivery experience, including ServiceNow or ITSM platforms.
• Experience in IT environments and ServiceNow projects (implementation/enhancement/integration).
• Knowledge of IT service management processes (incident, problem, change, service request).
• Ability to plan and manage scope, schedules, resources, risks, dependencies, and changes across multiple workstreams.
• Strong communication skills for technical and business audiences.

Aufgaben

• Own day-to-day project delivery and focus on planning, coordination, governance, and outcomes.
• Lead IT and ServiceNow ITSM projects from initiation through implementation and closeout.
• Assess current scope, commitments, risks, and dependencies and establish a plan for continued delivery.
• Develop and maintain project charters, scope, schedules, milestones, resource plans, and RAID logs; track costs.
• Facilitate requirements, planning, and status sessions with stakeholders and technical teams; document decisions and owners.
• Coordinate platform owners, engineers, security teams, vendors, and stakeholders to align priorities.
• Manage risks, issues, dependencies, and change requests; obtain approvals.
• Coordinate implementations, enhancements, integrations, and IT infrastructure changes; plan testing and rollouts.
• Track deliverables against acceptance criteria; coordinate testing and user acceptance testing; resolve defects.
• Identify blockers early and provide resolution options; ensure delivery commitments are met.
• Maintain project documentation and governance artifacts; coordinate training and operational handoff.

Kenntnisse

IT project management

ServiceNow

ITSM

scope planning

stakeholder management

facilitation

risk management

planning tools

Ausbildung

Bachelor's degree

Tools

Microsoft Project

Smartsheet

Jira

Microsoft Teams

Jobbeschreibung

Our client is seeking a Project Manager for a 6-month contract in Irving, TX. Will be working on an onsite schedule.

Contract Duration: 6 Months

Required Skills & Experience

• Bachelors/4 Year Degree
• 5+ years of relevant IT project delivery experience, including demonstrated project management experience with ServiceNow or comparable ITSM platforms.
• Demonstrated project management experience in both IT environments and ServiceNow or comparable ITSM platforms, including implementation, enhancement, or integration projects.
• Working knowledge of IT service management processes such as incident, problem, change, and service request management, and how platform workflows support those processes.
• Ability to independently plan and manage scope, schedules, resources, risks, dependencies, and change control across multiple workstreams.
• Strong facilitation, stakeholder management, organization, and follow-through skills, with clear written and verbal communication for technical and business audiences.
• Ability to understand infrastructure and platform concepts, challenge assumptions constructively, and translate technical discussions into business impacts without performing hands‑on engineering.
• Proficiency with Microsoft Project, Smartsheet, Jira, or comparable planning and tracking tools, and Microsoft Teams or similar collaboration tools.

Desired Skills & Experience

• PMP Certification, ITIL Foundation or relevant ServiceNow certification
• Direct experience delivering Infrastructure and/or ServiceNow projects; experience with comparable ITSM platforms is also relevant.
• Experience coordinating platform integrations, workflow improvements, service catalogs, or configuration management database (CMDB) initiatives.
• Experience working with cross-functional technical teams and third-party vendors in large, complex environments.
• Experience coordinating testing, user acceptance, deployment readiness, training, and transition to operational support.
• Experience taking over in-flight projects and coordinating related infrastructure migrations, refreshes, or modernization efforts.
• Technical familiarity with ServiceNow or comparable platforms is a plus; hands‑on administration, development, or configuration experience is not required.

What You Will Be Doing

• Own day-to-day project delivery and engage confidently in technical discussions while keeping responsibility focused on planning, coordination, governance, and outcomes rather than hands‑on engineering.
• Lead assigned IT and ServiceNow or comparable ITSM platform projects from initiation through implementation, transition to operations, and closeout.
• Take ownership of projects already in progress; assess current scope, commitments, risks, and dependencies, and establish a clear plan for continued delivery.
• Develop and maintain project charters, scope, schedules, milestones, resource plans, and RAID logs; track costs against approved budgets and communicate variances.
• Facilitate requirements, planning, and status sessions with business stakeholders and technical teams; document decisions, action owners, and due dates.
• Coordinate platform owners, process owners, engineers, architects, security teams, vendors, and business stakeholders to align priorities, responsibilities, and dependencies.
• Manage risks, issues, assumptions, dependencies, and change requests; assess impacts to scope, schedule, cost, and quality, and obtain required approvals.
• Coordinate platform implementations, enhancements, integrations, and IT infrastructure changes, including testing, cutover planning, deployment readiness, and rollback planning with technical owners.
• Track deliverables against agreed acceptance criteria; coordinate system testing and user acceptance testing (UAT), defect resolution, and stakeholder sign‑off.
• Identify and elevate blockers early, present practical resolution options, and follow through with accountable owners to protect delivery commitments.
• Maintain project documentation and governance artifacts; coordinate training, support readiness, operational handoff, and closeout, including lessons learned.
• Partner with IT and business process owners to translate service management needs into clear project deliverables and align platform changes with operational workflows.
• Provide concise, executive-ready status reports covering progress, milestones, budget status, risks, dependencies, and decisions needed; tailor communications to technical and nontechnical audiences.