Project Manager

Mbi Llc; Harrisburg (Dauphin County); On-site; USD 50,000 - 70,000; Full time

Job summary

A government service provider in Harrisburg seeks a skilled administrative professional to manage business approval processes. The ideal candidate will have at least 2 years of experience in project or process administration and 3 years dealing directly with customers. This role involves coordinating with various stakeholders and managing a backlog of requests, ensuring effective communication throughout. Strong organizational and leadership skills are essential for success in this position.

Qualifications

• 2+ years experience managing projects or process administration.
• 3+ years dealing directly with customers.
• 1+ years in vendor management.

Responsibilities

• Gather and document business requirements from agencies.
• Prepare and submit information to approvers.
• Meet with stakeholders to ensure timely processing.
• Review and interpret contract agreements.
• Collaborate with vendors on requirements.
• Research current solutions in use.
• Provide guidance on the approval process.
• Track and manage the backlog of requests.
• Facilitate requests for additional information.
• Serve as point of contact for agency staff.

Skills

Strong administrative skills

Customer service skills

Organizational skills

Leadership skills

Job description

Overview

• The Conservation and Environment Delivery center is seeking the talent of someone with strong administrative skills to help manage the business requirements for the Commonwealth’s business approval process.
• This position will focus on facilitating and processing the agency requests received by the delivery center from supported agencies, ensuring that there is good communication with our customers throughout the process.
• The business approval process is long and complex, and there is currently a backlog of requests.
• To succeed in this position, candidates will need to be a self-starter who is organized and detail oriented, as well as possess excellent customer service skills.

Primary Responsibilities

• Working directly with customers in our agencies to gather and document business requirements needed to comply with established policy and procedures within the organization.
• Gathering, preparing, and submitting information and documentation to the various security, legal and administrative approvers required in the process.
• Meeting with a diverse group of stakeholders, to include legal, business, and security teams, to help ensure timely processing and approval of business requests.
• Reviewing, interpreting, and providing input on contract agreements and other business-related contractual documents.
• Collaborating with vendors ensuring clear communication of Commonwealth requirements and cloud use documentation where required.
• Researching whether there is already a current solution in use in the Commonwealth that would meet the documented business needs.
• Providing general guidance to our customers on the business approval process and its underlying policies and processes.
• Overall tracking and managing of the backlog of requests.
• Facilitating any requests for additional information that may arise during the approval process.
• Serving as an overall point of contact and subject matter expert for both agency and delivery center staff.

Required Experience

• 2+ years full-time experience managing projects, program management, or process administration (does not need to be in an official capacity as a project/program manager).
• 3+ years full-time experience dealing directly with customers.
• 1+ years of experience in vendor management.
• Strong leadership and organizational skills.