Project Manager

Acro Service Corp; Quincy (MA); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Acro Service Corp in Quincy, Massachusetts seeks an IT Project Manager for a contract role. The ideal candidate will manage complex projects, ensuring alignment with timelines and budgets while monitoring deliverables. Candidates should possess strong skills in project management, stakeholder communication, and familiarity with Salesforce deployments. This hybrid role requires working in the office 2-3 days a week, especially during the initial onboarding period of 90 days.

Qualifications

• Experience managing complex, cross-functional IT projects.
• Strong issue & problem management skills.
• Masters-level knowledge of Microsoft’s productivity suite.

Responsibilities

• Manage project scope, schedule, budget and resources.
• Create and maintain project documentation.
• Facilitate technical support as needed.

Skills

IT project management

Issue & problem management skills

Communication

Leadership

Understanding of Agile/Scrum

Education

5-8 years of experience in IT project management

Understanding of public sector IT practices

Tools

Microsoft Office 365

Microsoft Project

Power BI

Job description

The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon budget, timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, clients, or project team members.

The ideal candidate should have experience project managing large software products and/or leading project management for complex technology solutions, possess a demonstrated ability for attention to detail in managing and tracking deliverables across a multi-workstream project, anticipating issues, raising concerns to senior management and driving vendors toward successful results as measured by project KPIs. Preferably, this individual will also have experience managing large Salesforce deployments.

Responsibilities

• Collaborate with the DOL Salesforce Modernization Product Manager, Senior Project Manager, Associate Deputy Commissioner of Technology, Deputy Commissioner, external vendors & DOL business stakeholders to define project scope, objectives, deliverables, success criteria and strategic alignment.
• Create and maintain project documentation such as project charter/scope, project plans, status reports and operational checklists.
• Create project work plans (dependency diagrams) & schedules including identification of resource skills necessary to deliver full project scope.
• Load and track project work plans & schedules in PMO’s enterprise reporting tool (e.g. MS Project Online)
• Manage program scope, schedule, budget and resources to successfully fulfill business and technical requirements with high customer satisfaction – communicating this regularly to Product Manager, Senior Project Manager and the Associate Deputy Commissioner of Technology, Analytics and Digital Transformation
• Facilitate technical support as needed including but not limited to architectural reviews, compliance reviews and various project artifacts
• Manage project issues and risks to prevent potential barriers to project success; Escalation point for DOL Risk and Issue mitigation/resolution within DOL and other agencies (EOTSS and EOED).
• Primary point of communication between DOL, vendors and other Commonwealth of Massachusetts agencies to coordinate and manage meetings; collect feedback and action items from interactions with vendors and track/manage them in PMO system.
• Understand Modernization goals, objectives, schedules and functionality; communicate them clearly to the development team(s) at vendors and within the Commonwealth.
• Develop acceptance test plans, validate test plans with business & drive testing/acceptance process
• Responsible for ensuring all team members have access to the proper systems for interacting with other team members, reviewing materials and testing functionality in the systems and product demos.
• Maintain Team Rosters indicating status and access to products and licensing.
• Maintain budget spreadsheets, tracking billing from vendors, informing progress and alerting DOL senior management of discrepancies.

Preferred Knowledge, Skills & Abilities

• Minimum of 5-8 years of experience in IT project management with capability of managing complex, cross-functional IT projects. experience working in a project portfolio management environment involving external delivery partners and multiple software vendors
• Strong issue & problem management skills, including root cause analysis and troubleshooting skills are required
• Masters-level knowledge of Microsoft’s entire productivity suite including Office 365, Teams, SharePoint Online and OneDrive, Project and/or Planner. Power BI a plus
• Prior project management of large public sector IT projects, with understanding of the Commonwealth of Massachusetts practices, policies and budgeting is a major plus
• Familiarity with organizational change management including end user training
• Experience creating and implementing plans according to project goals and objectives
• Working knowledge of project management concepts as defined by PMI
• Knowledge of Agile/Scrum and ITIL concepts, Theory of Constraints a plus
• Experience in working and managing multiple projects simultaneously in a highly matrixed environment
• Ability to handle multiple, concurrent priorities with little or no direction, and meet established timeline
• Strong written and presentation skills, ability to tailor information to an audience in a way that establishes rapport, persuades others, and gains understanding at all levels
• Strong interpersonal skills, including the ability to work across the organization and interact, influence, manage and negotiate effectively at all levels including senior level management
• Demonstrated leadership with strong organizational and customer service skills with attention to detail; process redesign experience highly desired
• Understanding of software development lifecycle and release management methodologies

Additional Qualifications

• Knowledge of implementing Salesforce and/or driving large Salesforce deployments is a significant advantage
• Experience managing a software or services project including end-to-end product development and leading a team
• Proven ability in both waterfall and agile technology delivery methods
• Understanding of agile milestones and ability to facilitate all aspects of the agile and/or waterfall methods of product management
• Ability to build trusted relationships with stakeholders, senior managers, front-line leaders and employees at all levels
• Experience with contract management and vendor interaction in delivering large-scale products or web services

This is a contract role and can be hybrid, with 2-3 days/week mandatory in the office in Boston that might vary from week to week, depending on vendor and team meetings. Minimum 3 days/week mandatory in office for first 90 days.