Project Manager

Aspira; Dallas (TX); On-site; USD 85,000 - 110,000; Full time

Job summary

A leading project management firm is seeking a Project Manager – Client Partnerships to lead and support client-facing projects in Dallas, TX. This role is critical in ensuring successful implementation and operational excellence across various initiatives. The ideal candidate will have 3–5 years of relevant experience, strong communication skills, and familiarity with project management tools like Jira and Confluence. A bachelor's degree and PMP certification are desired. The salary ranges from $85,000.00 to $110,000.00 annually.

Qualifications

• 3–5 years of project coordination or program management experience, ideally in SaaS or GovTech.
• Strong communication skills working with technical and non-technical teams.
• Emotionally intelligent and able to manage ambiguity.

Responsibilities

• Coordinate client implementations from contract award through delivery.
• Assist in monitoring service performance and client expectations.
• Translate technical release notes into understandable summaries.

Skills

Project coordination

Communication skills

Organizational skills

Experience with technical teams

Problem-solving

Education

Bachelor’s degree in business or related field

PMP or CAPM certification

Tools

Jira

Confluence

MS365

Job description

About Aspira

For more than 40 years, Aspira has been the market-leading provider of software and services that help public agencies protect natural and cultural resources while making them accessible for all. Our platform supports everything from campground reservations to hunting licenses, helping millions of people discover, enjoy, and care for the outdoors.

The Ideal Candidate

The Project Manager – Client Partnerships is a key contributor within the Account Management organization, responsible for leading and supporting cross‑functional, client‑facing projects that improve internal processes and elevate the client experience. This role supports high‑impact initiatives across implementation, operational excellence, client satisfaction, and platform readiness. Reporting to the Chief of Staff, this role will work closely with Account Management, Engineering, Product, and external client stakeholders. The ideal candidate will bring structure, follow‑through, and project leadership that balances flexibility with accountability. They’ll thrive in a fast‑paced, ambiguous environment where strong communication and problem‑solving skills are essential.

Key Responsibilities

Implementation Project Management

• Coordinate client implementations from contract award or renewal through successful delivery.
• Partner with Account Management to gather requirements and define project scope based on client needs and contract terms.
• Build and maintain project plans with clear milestones, owners, and timelines.
• Act as the central point of coordination between Product, Engineering, and Client stakeholders.
• Lead regular check‑ins, track open items, and escalated issues or delays as needed.
• Ensure alignment of timelines, risks, responsibilities, and communication protocols.

Operational Support for Client Delivery

• Assist Account Managers in monitoring service performance and maintaining accountability to client expectations.
• Track and reconcile development hours used against contracted scopes.
• Monitor SLA adherence across teams and flag concerns when thresholds are at risk.
• Support reporting or audit documentation related to client performance obligations.
• Update and maintain client-facing documentation, including incident reports, contract deliverables, and project‑specific summaries to ensure accuracy, consistency, and timely delivery.

Client & Cross‑Functional Project Support

• Manage or support internal and client‑facing projects that don’t have a clear functional owner.
• Bring structure and consistency to ad‑hoc initiatives such as platform transitions, process pilots, or special projects.
• Collaborate with stakeholders to define deliverables, identify dependencies, and keep work moving forward.
• Maintain clear documentation, status tracking, and visibility for all involved parties.

Client‑Facing Communication

• Translate technical release notes into client‑facing summaries that are accurate and understandable.
• Draft, format, and coordinate the delivery of release communications and updates.
• Ensure communication cadence is aligned with client needs and expectations.

Qualifications

• 3–5 years of project coordination or program management experience, ideally in SaaS, GovTech, or client services.
• Strong communication skills and experience working with both technical and non‑technical teams.
• Excellent communicator, fast follow‑up style, and naturally organized.
• Emotionally intelligent, curious, and able to manage ambiguity.

Desired Education And Experience

• Bachelor’s degree in business, Communications, or related field.
• PMP, CAPM, or other formal project management certification.
• Experience working with Jira, Confluence, MS365, or similar tooling.
• Experience in a remote or distributed team environment.
• Familiarity with Agile or Scrum methodologies.

Location: Dallas, TX
Salary: $85,000.00 – $110,000.00

Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Project Management and Information Technology