Project Manager

Staffing Lab LLC; Charlotte (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

Staffing Lab LLC is assisting a client in filling a full-time Project Manager position. The role sits with the executive team, owning health and growth of enterprise accounts and driving performance against KPIs while handling day-to-day activities to keep clients successful.

The ideal candidate will bridge business relationship management and hands-on technical coordination, with experience in technology or construction sectors and the ability to document requirements for deployments.

Qualifications

• 3+ years in technology or construction sectors.
• Proven ability to manage client relationships and KPI-driven outcomes.
• Excellent written and verbal communication; document requirements clearly.
• Highly organized, detail-oriented, and able to manage multiple accounts.
• Comfortable presenting to executive leadership and client stakeholders.

Responsibilities

• Partner with the executive team to define and report KPIs for enterprise accounts.
• Own day-to-day relationship and operational cadence for assigned clients.
• Prepare account reviews, status updates, and performance summaries.
• Gather, analyze, and document requirements for IT services and software deployments.
• Coordinate across internal teams to ensure on-schedule delivery and risk mitigation.
• Identify opportunities to expand value within existing accounts.

Skills

Client relationship management

Requirements gathering

Executive communication

Project coordination

Job description

My client has asked us to assist in finding a Project Manager for a full time opening within their organization. Working directly alongside the executive team, this role owns the health and growth of our most important accounts — driving performance against defined KPIs while managing the day-to-day activity that keeps clients successful. This is a high-visibility, cross-functional position that bridges business relationship management and hands-on technical coordination. The ideal candidate is equally comfortable in an executive review discussing account metrics and in a working session gathering and documenting requirements for a technology deployment. Experience in either the technology or construction sectors is required; experience in both is a distinct advantage given our focus on serving commercial contractors and field-services organizations.

• Partner directly with the executive team to define, track, and report on key performance indicators (KPIs) for enterprise accounts.
• Own the day-to-day relationship and operational cadence for assigned enterprise clients, ensuring commitments are met and issues are resolved promptly.
• Serve as the primary point of contact and escalation path, building durable, trust-based relationships with client stakeholders.
• Prepare and deliver account reviews, status updates, and performance summaries for both internal leadership and client audiences.

Requirements Gathering & Technology Deployment

• Gather, analyze, and document business and technical requirements for technology deployments spanning IT services and software development.
• Translate client needs into clear, actionable requirements documentation that engineering, deployment, and development teams can execute against.
• Coordinate across internal technical teams to ensure deployments are scoped accurately, delivered on schedule, and aligned to client expectations.
• Track deliverables and milestones, proactively flagging risks and driving them to resolution.

Growth & Value Delivery

• Identify opportunities to expand the value my client delivers within existing accounts, in partnership with leadership.
• Ensure a consistent, high-quality client experience that reinforces company reputation for polished, professional delivery.

Required

• Minimum 3 years of experience in the technology or construction sector.
• Demonstrated ability to manage client relationships and account performance against measurable goals.
• Strong written and verbal communication skills, including the ability to produce clear requirements documentation and client-ready materials.
• Highly organized, detail-oriented, and comfortable managing multiple accounts and priorities simultaneously.
• Ability to work directly and credibly with executive leadership and senior client stakeholders.

Preferred

• Experience across both the technology and construction spaces
• Familiarity with IT managed services, wireless services, and/or custom software and AI solutions.
• Experience coordinating technology deployments or software development projects.