Project Lead - SETA Administration Services - Contract 36 Months

PeopleBot Global HR; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

HireSava seeks a Project Lead – SETA Administration Services to guide the delivery of administrative services for an ETQA unit. You will ensure accurate work, timely completion, organized records and consistent team performance.

You will develop delivery plans, prioritize requests, monitor workloads and deadlines, oversee meeting logistics, document management, invoice batching and certificate distribution, and coach a five-administrator team toward quality and reliability.

Qualifications

• NQF Level 7 qualification or higher in Project Management, Public Administration/Management, Business Administration or Social Science.
• At least five years of relevant, verifiable work experience.
• Previous experience working within a SETA or delivering services to a SETA.
• Demonstrated experience leading teams or managing administrative project delivery.
• Strong planning, quality-control, stakeholder-management and reporting skills.
• Proficiency in Microsoft Excel, Word, Outlook and document-management systems.

Responsibilities

• Develop and manage delivery plans, work schedules and team priorities.
• Receive, prioritise and allocate administrative requests.
• Monitor workloads, deadlines, productivity and outstanding tasks.
• Oversee meeting logistics, document management, invoice batching, learner-result capturing and certificate distribution.
• Conduct quality checks and ensure errors are corrected before submission.
• Maintain standard operating procedures, checklists and task trackers.
• Coordinate with client stakeholders and resolve operational queries.
• Prepare monthly reports covering delivery, backlogs, quality, risks and corrective actions.
• Coach administrators and identify training needs.
• Coordinate leave cover, handovers and continuity of service.
• Escalate matters requiring client decisions or approval.
• Maintain confidentiality and follow approved records-management and systems-access procedures.

Skills

Planning

Stakeholder management

Team leadership

Quality control

Reporting

Education

NQF Level 7 or higher in PM/PA/Business/Admin/Social Science

Tools

Microsoft Excel

Microsoft Word

Outlook

Document management systems

Job description

Project Lead – SETA Administration Services

Must Have - NQF Level 7 (None Negotiable)

Team responsibility: Five administrators

Contract: Proposed 36-month assignment, subject to contract award

Purpose of the role

Lead the delivery of administrative services to an Education and Training Quality Assurance (ETQA) unit. Ensure accurate work, timely completion, organised records and consistent team performance.

Responsibilities

• Develop and manage delivery plans, work schedules and team priorities.
• Receive, prioritise and allocate administrative requests.
• Monitor workloads, deadlines, productivity and outstanding tasks.
• Oversee meeting logistics, document management, invoice batching, learner-result capturing and certificate distribution.
• Conduct quality checks and ensure errors are corrected before submission.
• Maintain standard operating procedures, checklists and task trackers.
• Coordinate with client stakeholders and resolve operational queries.
• Prepare monthly reports covering delivery, backlogs, quality, risks and corrective actions.
• Coach administrators and identify training needs.
• Coordinate leave cover, handovers and continuity of service.
• Escalate matters requiring client decisions or approval.
• Maintain confidentiality and follow approved records-management and systems-access procedures.

Essential requirements

• Relevant NQF Level 7 qualification or higher in Project Management, Public Administration/Management, Business Administration or Social Science.
• At least five years of relevant, verifiable work experience .
• Previous experience working within a SETA or delivering services to a SETA.
• Demonstrated experience leading teams or managing administrative project delivery.
• Strong planning, quality-control, stakeholder-management and reporting skills.
• Proficiency in Microsoft Excel, Word, Outlook and document-management systems.

Performance measures

• Accurate submissions and adherence to agreed turnaround times.
• Effective workload allocation and controlled backlogs.
• Timely escalation and resolution of operational issues.
• Clear monthly reporting and reliable service continuity.