Project Coordinator- Travel Required

Creative Realities, Inc.; Louisville (KY); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

Creative Realities, Inc. is seeking an experienced A/V Project Manager to oversee multiple AV, digital signage, or construction installations in a fast-paced environment.

You will plan, coordinate internal teams and subcontractors, and ensure on-time delivery while controlling cost and quality. You will collaborate with a Program Manager, forecast installations, manage billing per SOW, and maintain client satisfaction through clear communication and proactive issue resolution.

Qualifications

• 7+ years installation project related experience.
• Knowledge of digital signage, commercial display solutions, and/or interactive kiosk industries preferred.
• Bachelor's Degree preferred.
• AVIXA CTS and/or Digital Signage Federation certification desired.
• Experienced user of software CRM tools. Proficient with Microsoft Office applications.

Responsibilities

• Plan, facilitate, and administer the installation projects assigned to them.
• Coordinate internal resources and installation sub-contractors to ensure deployment of the solution.
• Serve as first level of technical escalation for installation issues.
• Manage the triple constraints on the project: Schedule, Cost and Quality.
• Travel up to 30% and provide weekly install progress updates to management.

Skills

Project management

A/V installation

Digital signage knowledge

Client communication

Education

Bachelor's degree

Tools

CRM software

Microsoft Office

Job description

Job Description About Creative Realities

Creative Realities ( is a Creative Technology company focusing on bringing digital experiences to retail environments, designed to enrich and inspire the consumer journey. Our strong design and strategic discipline uniquely position us to guide Fortune 100 Brands and Retailers on how best to apply technology in function of marketing, store, or customer objectives. Our end to end offering enables us to execute what we recommend: from design and app development, thought to deployment on site - and provide ongoing content and support to virtually any type of environment.

Digital Signage | A/V Installation | Construction

We are looking for an A/V Project Manager who has experience in the A/V installation, Digital Signage, or construction industries who can manage multiple digital solution installations for our clients. The A/V Project Manager is the primary project management lead who is accountable for running multiple AV Install projects through both Installation Planning and Execution phases, creating a predictable experience for both employees and clients alike. This position will a part of a rollout of several projects with similar scopes of work. You will work closely with a Program Manager who is running this business vertical to forecast and plan installations for each customer assigned.

• Responsible for planning, facilitating, and administering the installation projects assigned to them.
• Coordinate internal resources and installation sub-contractors to ensure that all elements of the overall solution are properly and effectively deployed.
• Will serve as first level of technical escalation for installation issues for assigned program team.
• Assisting install managers with more complex installations.
• Manage the triple constraints on any given project: Schedule, Cost and Quality
• Manage overall project timelines and milestones by working with cross functional team, while considering budget, schedule and quality of the project
• Assume full ownership for the project and elevate to senior management as needed to ensure company and client goals are met.
• Manage/initiate all project billing per the SOW
• Participate in weekly project reviews with internal teams and clients as required.
• Ensure client and internal milestones are met and appropriate approvals are obtained and documented.
• Travel up to 30%
• Collect and maintain all required project artifacts.
• Work with Account Managers to create change orders as required.
• Manage/initiate all project billing per the SOW
• Provide timely and professional client service to ensure client's expectations and needs are met.
• Ensure client and internal milestones are met and appropriate approvals are obtained and documented.
• Actuals on all projects weekly to ensure we are within scope.
• Provide Weekly update to management on install success/fail metrics.

Requirements

• 7+ years installation project related experience
• Knowledge of digital signage, commercial display solutions, and/or interactive kiosk industries preferred
• Bachelor's Degree preferred
• AVIXA CTS and/or Digital Signage Federation certification desired
• Experienced user of software CRM tools. Proficient with Microsoft Office applications.
• Highly flexible and able to respond quickly to unforeseen changes in projects and customer requirements
• Self-motivated, achievement-oriented with superior planning and time management skills
• Must be comfortable working in a deadline-oriented, fast paced business environment with shifting priorities
• Must be able to handle multiple projects at once

Company Culture

Respectful We value diversity and unique contributions. We treat our clients, partners and our team in a manner that reflects these values.

Our dealings with clients, co-workers and partners must always be conducted with honesty.

Helps First We are stronger when we work together. We help first, no matter what - whether it's with our clients or our internal teams.

Benefits

• Company paid individual portion of Medical, Dental, Life, Long and Short-Term Disability insurances; eligibility for a high-deductible health plan (HDHP) with HSA option, including HSA company contribution, FSA, DCFSA; paid time off and holiday pay.