Installation Tech Manager

Creative Realities, Inc.; Louisville (KY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Life Insurance

Disability Insurance

HDHP with HSA option

FSA

Job summary

Creative Realities, Inc. in Louisville, KY seeks an Installation Manager with experience in A/V and digital signage to lead installation planning and execution for multiple accounts.

You will coordinate internal resources and subcontractors, keep projects on time and within budget, manage billing per SOW, and provide weekly updates to management while ensuring client satisfaction.

Qualifications

• 5+ years project-related experience.
• Knowledge of digital signage, commercial display solutions, and/or interactive kiosks preferred.
• AVIXA CTS and/or Digital Signage Federation certification desired.
• Experienced user of CRM tools. Proficient with Microsoft Office applications.
• Highly flexible and able to respond quickly to unforeseen changes in projects and customer requirements.
• Self-motivated, achievement-oriented with superior planning and time management skills.
• Must be comfortable working in a deadline-oriented, fast paced business environment with shifting priorities.

Responsibilities

• Plan, facilitate, and administer the installation project.
• Coordinate internal resources and installation sub-contractors to deploy the solution.
• Manage and eliminate problems so projects are delivered on-time and meet client expectations.
• Manage the triple constraints: Schedule, Cost and Quality.
• Oversee timelines and milestones with cross-functional team leads.
• Own the project and escalate to senior management as needed.
• Manage/initiate all project billing per the SOW.
• Participate in weekly project reviews with teams and clients.
• Ensure milestones and approvals are obtained and documented.
• Maintain all required project artifacts.
• Create change orders with Account Managers as required.
• Provide timely and professional client service to meet client needs.
• Report weekly on install success/fail metrics.

Skills

CRM tools

Microsoft Office

Time management

Flexibility

Project coordination

Communication

Education

Bachelor's Degree

Tools

CRM tools

Microsoft Office

Job description

Job Description About Creative Realities

Creative Realities, Inc. (CREX) is a full-service, digital signage solutions company with a passion and purpose of connecting brands and people in spaces and places they love. We design, develop, deploy, and maintain digital experiences that are contextually relevant, omni-channel, and specific to the physical environment. We specialize in key verticals including Automotive, C-Store, QSR, Heath Care, Retail, and Sports & Entertainment with extensive experience in how digital transforms these environments. Our purpose-built CMS software and ad-revenue / monetization platforms are considered best in class and serve as the backbone for successful installations and ongoing support. Digital Signage | A/V | Construction

We are looking for Installation Managers who have experience in the A/V, Digital Signage, and construction industries who can manage digital solution installations for our clients. The Installation Manager is the primary interface for account-based clients and are accountable for leading the team through the Installation Planning and Execution phases, creating a predictable experience for both employees and clients alike. This position will oversee several projects with similar scopes of work for multiple accounts. You will work closely with Program Manager of your assigned business vertical and client account managers to forecast and plan installations for each client account assigned.

Responsibilities

• Responsible for planning, facilitating, and administering the installation project.
• Coordinate internal resources and installation sub-contractors to ensure that all elements of the overall solution are properly and effectively deployed.
• Manage and eliminate problems so that projects are consistently delivered on-time and meet client expectations.
• Manage the triple constraints on any given project: Schedule, Cost and Quality
• Manage overall project timelines and milestones by working with cross functional team leads, while considering budget, schedule and quality of the project
• Assume full ownership for the project and  escalate to senior management as needed to ensure company and client goals are met
• Manage/initiate all project billing per the SOW
• Participate in weekly project reviews with internal teams and clients as required
• Ensure client and internal milestones are met and appropriate approvals are obtained and documented
• Administrative Activities
• Collect and maintain all required project artifacts
• Work with Account Managers to create change orders as required
• Manage/initiate all project billing per the SOW
• Provide timely and professional client service to ensure client’s expectations and needs are met
• Ensure client and internal milestones are met and appropriate approvals are obtained and documented
• Actuals on all projects weekly to ensure we are within scope
• Provide Weekly update to management on install success/fail metrics

Qualifications

• 5+ years project related experience
• ~ Knowledge of digital signage, commercial display solutions, and/or interactive kiosk industries preferred
• ~ Bachelor's Degree preferred
• ~ AVIXA CTS and/or Digital Signage Federation certification desired
• ~ Experienced user of software CRM tools. Proficient with Microsoft Office applications.
• ~ Highly flexible and able to respond quickly to unforeseen changes in projects and customer requirements
• Self-motivated, achievement-oriented with superior planning and time management skills
• Must be comfortable working in a deadline-oriented, fast paced business environment with shifting priorities

Company Culture

Respectful: We value diversity, merit and unique contributions. We treat our clients, partners and our team in a manner that reflects these values.

Our dealings with clients, co-workers and partners must always be conducted with honesty.

Helps First: We are stronger when we work together. We help first - whether it's with our clients or our internal teams.

Expects Excellence: We will measure performance and are accountable for results.

Benefits

• Company paid individual portion of Medical, Dental, Life, Long and Short-Term Disability insurances
• eligibility for a high-deductible health plan (HDHP) with HSA option, including HSA company contribution
• FSA, DCFSA
• paid time off and holiday pay

Thank you for your interest in Creative Realities!