Project Coordinator / Office Administrator

Floor Coverings International Dakota County; Lake Ridge (VA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Career development

Travel reimbursement

Full-time in a fast-paced environment

Job summary

Floor Coverings International is the #1 mobile flooring franchise in North America, with a Northern VA franchise focused on service, scheduling, and installation coordination. This role supports operations, marketing, and client engagement to drive growth in a fast-paced environment.

As a full-time office professional, you will manage orders, communicate with customers and installers, and maintain financial records using QuickBooks while upholding our core values and delivering exceptional

Qualifications

• 3+ years of experience in office environment as project coordinator or office administrator/manager.
• Experience as a project coordinator in home improvement trades is a plus.
• Excellent customer relationship and customer service skills.
• Proven ability to work independently with shifting priorities.
• Strong communication skills, particularly over the phone.
• Organized, methodical, detail oriented, and strong project management.
• Technology savvy; QuickBooks experience is a plus.

Responsibilities

• Meet daily to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Communicate with installers and customers on start dates and times.
• Update the customer with ongoing details of installation and job progress.
• Confirm scope of work and compensation with installers prior to start of job.
• Update Salesforce/production board daily with status of job and upcoming schedule.
• Develop trust with customers by living our Core Values.
• Lead management: daily followup and convert leads to appointments by scheduling appointments for the design associate.
• Creating raving fans by providing extra mile service.
• Keep office organized and presentable.
• Resolve customer conflicts.
• Attend daily stand-ups / weekly meetings with Franchise Owner.
• Work weekly and monthly to meet operation and business goals (Google reviews, client followup).
• Be available to attend trainings in industry, product and operations as agreed to.
• Make decisions and act in accordance with Floor Coverings International’s core values and mission.
• As a job is landed and produced, complete the job costing form with pertinent details.
• Accurately update QuickBooks/Bill.com daily for all income and expenses.
• Track, prepare and manage timely payment of business-related expenses.

Skills

Project coordination

Customer service

Communication skills

Organization

Technology savvy

QuickBooks

Tools

Salesforce

Job description

Benefits

• Opportunity for advancement
• Paid time off
• Training & development

Floor Coverings International is the #1 mobile flooring company in North America. With over 300 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 400,000+ customers give us an average of 4.8-star rating.

As a team member at Floor Coverings International, you are key to the growth and expansion of the Northern VA franchise. Your success will allow for more clients to be served, support the scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials. Impactful client engagement and effective operations are keys to our success.

Our Core Values

• Deliver what you promise.
• Respect the individual.
• Have pride in what you do.
• Be open-minded to possibilities and practice continuous improvement.
• Engage in the community and make it fun!

Your Key Responsibilities

Production Operations

• Meet daily to discuss recent sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Communicate with installers and customers on start dates and times.
• Update the customer with ongoing details of installation and job progress.
• Confirm scope of work and compensation with installers prior to start of job.
• Update Salesforce/production board daily with status of job and upcoming schedule.

Customer Management

• Develop trust with customers by living our Core Values all day and every day.
• Lead management: daily followup and convert leads to appointments by scheduling appointments for the design associate.
• Creating raving fans by providing extra mile service
• Keep office organized and presentable.
• Resolve customer conflicts.

Marketing

• Ensure customers feel cared for by having pride in what you do - providing extra mile service by going above and beyond expectations.
• Strengthen emotional connections with customers and the community by engaging in the community and making it fun!
• Support and participate in home shows.
• Assist in development, management & delivery of local marketing tactics.
• Support and implement LinkedIn content and postings and local marketing efforts as needed.

Continuous Improvement

• Attend daily stand-ups / weekly meetings with Franchise Owner.
• Work weekly and monthly to meet operation and business goals (Google reviews, client followup).
• Be available to attend trainings in industry, product and operations as agreed to.
• Make decisions and act in accordance with Floor Coverings Internationals core values and mission.

Financials

• As a job is landed and produced, complete the job costing form with the pertinent details.
• Accurately update QuickBooks/Bill.com daily for all income and expenses.
• Track, prepare and manage timely payment of business-related expenses.

Qualifications

• 3+ years of experience in office environment as project coordinator, office administrator / office manager
• Experience as a project coordinator in the home improvement trades (flooring, solar, roofing, construction) is a plus
• Excellent customer relationship and customer service skills
• Proven experience and success working independently and ever shifting priorities
• Strong communication skills, particularly over the phone
• Organized, methodical, detail oriented, and excellent project management skills
• Technology savvy
• Experience in bookkeeping using QuickBooks is a plus

Job Details & Perks

• Paid time off at varying milestone and goals
• Opportunity for career development
• Reimbursement for business travel, if needed
• Full-time in fun and fast paced environment

Compensation: $25.00 - $28.00 per hour

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.