Project Coordinator

Floor Coverings International; Saint Petersburg (FL); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company car

Company parties

Competitive salary

Free food & snacks

Free uniforms

Advancement opportunities

Paid time off

Training & development

Job summary

Floor Coverings International is seeking a Production Coordinator to oversee installation projects from sale to completion, ensuring on-time delivery and customer satisfaction. You will coordinate with branch staff, installers, and customers, visiting sites and tracking progress while maintaining open communication and documentation.

The role requires leadership, organization, and strong customer service skills.

Qualifications

• Integrity, punctuality, and professionalism.
• Experience in flooring installation preferred.
• Leadership skill to manage installers and handle conflict appropriately.
• Excellent customer service focused communication skills.
• Able to maintain organization while working on multiple sites.
• Able to problem solve productively.
• Able to make reasonable decisions.
• Portrays a professional image.
• Conversant in Spanish and/or Portuguese.

Responsibilities

• Act as main POC (point of contact) for customer once sale is closed by Design Associate.
• Meet with branch staff weekly to discuss recent sales and review customer expectations and product orders.
• Site visits and follow up on delivery of materials required and ordered before job start at Oldsmar warehouse.
• Schedule the job to meet the schedule of customer and installers.
• Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
• Communicate job progress daily with installers, office manager and customer.
• Discuss and obtain written permission for any changes in contracted work.
• Coordinating any in the field purchase requirements to complete job.
• Deliver on expectations contracted in the sales process.
• Walk the customer through job at completion and collect final payment.
• Manage job to hit profit objective.
• Resolve conflicts and complaints immediately.
• Be available for Local Events and Shows.
• Complete every job activities to include providing installers with tshirts, yard signs and placement of door hangers.
• Continue to educate self on new flooring.
• Attend weekly meeting with Franchise Owner and team at scheduled time.
• Updates logged daily with status of job and upcoming schedule.
• Work weekly and monthly to hit sales installation goals.
• Make decisions and act in accordance with Floor Covering International's core values and mission.

Skills

Integrity

Punctuality

Professionalism

Leadership

Customer service

Organization

Problem solving

Decision making

Professional image

Spanish/Portuguese (bilingual)

Job description

Benefits

• 401(k)
• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Free food & snacks
• Free uniforms
• Opportunity for advancement
• Paid time off
• Training & development

Our unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 350,000+ customers give us an average of 4.8 star rating. That's a big reason why we are growing six times faster than our competitors and why we have an immediate need hire Production Coordinators across the nation. We are looking for hard-working, service-minded individuals.

The Floor Coverings International Project Coordinator is responsible for delivering the installation of a job to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced both efficiently and profitably.

Job Details & Perks

• Field interaction throughout our territory
• Paid training provided
• Full-time
• Company vehicle or mileage provided for work appointments
• Bonus potential

Key Responsibilities

• Act as main POC (point of contact) for customer once sale is closed by Design Associate
• Meet with branch staff weekly to discuss recent sales and review customer expectations and product orders.
• Site visits and follow up on delivery of materials required and ordered before job start at Oldsmar warehouse .
• Schedule the job to meet the schedule of customer and installers.
• Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
• Communicate job progress daily with installers, office manager and customer
• Discuss and obtain written permission for any changes in contracted work.
• Coordinating any in the field purchase requirements to complete job
• Deliver on expectations contracted in the sales process.
• Walk the customer through job at completion and collect final payment.
• Manage job to hit profit objective..
• Resolve conflicts and complaints immediately.
• Be available for Local Events and Shows.
• Complete every job activities to include providing installers with tshirts, yard signs and placement of door hangers
• Continue to educate self on new flooring.
• Attend weekly meeting with Franchise Owner and team at scheduled time.
• Updates logged daily with status of job and upcoming schedule.
• Work weekly and monthly to hit sales installation goals.
• Make decisions and act in accordance with Floor Covering International's core values and mission.

Qualifications

• Integrity, punctuality, and professionalism.
• Experience in flooring installation preferred.
• Leadership skill to manage installers and handle conflict appropriately.
• Excellent customer service focused communication skills.
• Able to maintain organization while working on multiple sites.
• Able to problem solve productively.
• Able to make reasonable decisions.
• Portrays a professional image.
• Conversant in Spanish and/or Portuguese.

Compensation: $40,000.00 per year

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.