Future Opening: Production Coordinator

Floor Coverings International Dakota County; Waukesha (WI); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid training provided

Full-time

Paid holidays and vacation

Company vehicle provided for work appp

Job summary

Floor Coverings International Dakota County is seeking a Production Coordinator to oversee flooring installation projects from order to completion. You will coordinate materials, scheduling, and customer communication to ensure a positive experience and a profitable outcome.

Ideal candidates are detail-oriented, proactive, and capable of managing multiple tasks while working with store staff and installers. Training and a company vehicle are provided.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Customer service experience is essential and project management capability is valued.
• Ability to work independently with strong organization and communication skills.

Responsibilities

• Familiarize yourself with project details and requirements.
• Order materials accurately and monitor deliveries to meet schedules.
• Coordinate installation dates with customers and installers and set expectations.
• Provide daily installation updates and complete site visits for progress checks.
• Ensure invoicing accuracy and assist in managing the team and training needs.
• Support the office manager and participate in events or training as needed.

Skills

Customer service

Project management

Independent work

Organizational skills

Communication

Education

High school diploma or equivalent

Associate degree or some college

Tools

Hand tools

Power tools

Job description

Our unique shop-at-home model allows customers to get perfect new floors without leaving their home and our 350,000+ customers give us an average of 4.7-star rating. That's a big reason why we are growing six times faster than our competitors and why we have an immediate need to hire Production Coordinators across the nation. We are looking for hard-working, service-minded individuals. The Floor Coverings International Production Coordinator is responsible for delivering the installation of a project to the level of expectation set in the sale of the project. This position is the key to ensuring that customers have a positive experience and that jobs are produced efficiently and profitably. The Production Coordinator is a role that revolves around a high level of customer service, communication, problem-solving, and organization along with some technical responsibilities. Any eye for detail is the key to ensuring that each project looks excellent before being revealed to the end user. The ideal candidate will be self-sufficient and will accept ownership of the role.

Job Details & Perks

• Paid training provided
• Full-time
• Paid holidays and vacation
• Company vehicle provided for work appointments

Key Responsibilities

• Familiarize yourself with the details of each project
• Ensure that all products and materials needed for each job are ordered accurately
• Consistently monitor deliveries to ensure materials arrive on time
• Communicate with customers and installers to coordinate installation dates
• Set proper expectations with customers regarding the installation process and how it will affect their daily lives and the condition of their home during the installation
• Provide daily updates to the customer regarding the details of the installation
• Complete job site visits daily for all projects to check in with installers and customers
• Confirm scope of work and compensation with installers prior to start of job
• Deliver on expectations contracted in the sales process
• Ensure job site cleanliness after installation, walk the customer through job at completion, and collect final payment
• Assist in management of the Production Assistant – communicate where they will go and what responsibilities they will have each day
• Resolve any customer complaints, repairs, or other inquiries with urgency
• Assist installation crews with whatever is necessary to finish projects and ensure a clean job site
• Assist Office Manager in ensuring accurate invoicing for each project
• Work home show booths as needed (3 Spring, 1 Fall), which includes weekend hours
• Carry out small installations or repairs – this often involves transitions and moldings (training available)
• Lifting up to 80 lbs. on occasion
• Work with hand tools and power tools alike along with paints, stains, and finishes
• Keep warehouse and company vehicles organized and presentable
• Be available to attend training seminars as needed
• Continually educate yourself on new flooring types and installation methods
• Make decisions and act in accordance with FCI’s core values and mission

Qualifications

• High school or equivalent
• Associate degree or some college (preferred)
• Customer service experience
• Project management experience
• Home improvement or flooring sales/installation experience: 1 year (preferred)
• Able to work independently without supervision
• High level of organizational skills including time management, priority management, delegation, and detail orientation
• Outstanding written and communication skills

Compensation: $45,000.00 - $55,000.00 per year Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop-at-home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That's a big reason why we're growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service-minded individual who loves to have fun – we are the company for you! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.