Office Manager

Floor Coverings International of West Palm Beach; West Palm Beach (FL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid training

Company parties

Competitive salary

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Job summary

Join a leading mobile flooring company as an Office Manager! You will play a vital role in customer management, marketing efforts, and maintaining financial integrity for the franchise. This full-time position offers an opportunity for growth, competitive salary, and several perks, including paid time off and training. If you are organized, detail-oriented, and have excellent customer service skills, we want to hear from you.

Qualifications

• 1-3 years of experience in a customer-facing role; home improvement knowledge is a plus.
• Bilingual (English - Spanish) is advantageous.
• Ability to work independently and experience in QuickBooks.

Responsibilities

• Manage customer relationships and provide exceptional service.
• Update QuickBooks and track expenses accurately.
• Coordinate projects and communicate effectively with customers and installers.

Skills

Customer service

Communication

Organizational skills

Detail-oriented

Multitasking

Education

High school diploma

Experience in customer-facing role (1-3 years)

Tools

QuickBooks

Salesforce

Job description

Benefits:

Company parties

Competitive salary

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Floor Coverings International is the #1 mobile flooring company in North America. With over 225 locations across the United States and Canada, our unique shop-at-home model allows customers to get perfect new floors without leaving their home. Our 400,000+ customers give us an average of 4.8-star rating.

As an Office Manager at Floor Coverings International, you are key to the growth and expansion of the local franchise. Your success will allow for more proposals to be written, lead the scheduling and installation of projects, assist with marketing efforts, and help maintain clean financials.

Office Manager Perks and Benefits

Paid training.

Full-time.

Paid mobile.

Annual company convention (determined by the owner and local structure goals).

Yearly salary range: $40,000 to $55,000 - depending on experience

Office Manager Responsibilities:

Customer Management

Develop trust with customers by living our Core Values all day and every day.

Creating raving fans by providing extra-mile service

As soon as possible, convert leads to appointments by scheduling appointments for the sales team.

Follow up on open proposals as needed.

Keep the showroom and office organized and presentable.

Assist in the development, management & delivery of local marketing tactics.

Resolve customer conflicts.

Marketing

Ensure customers feel cared for by taking pride in what you do—providing extra-mile service by going above and beyond expectations.

Strengthen emotional connections with customers and the community by engaging in the community and making it fun!

Support and participate in home shows.

Support and implement local marketing efforts as needed.

Operations (Production)

Meet with sales staff weekly to discuss recent sales and review customer expectations and product orders.

Order all products needed for jobs accurately and follow up on delivery.

Schedule the job to meet the schedule of customer and installers.

Communicate with installers and customers on start dates and times.

Update the customer with ongoing details of installation and job progress.

Discuss and obtain written permission for any changes in contracted work.

Confirm scope of work and compensation with installers prior to start of job.

Update Salesforce/production board daily with status of job and upcoming schedule.

Financials

As a job is landed and produced, complete the job costing form with the pertinent details.

Accurately update QuickBooks daily for all income and expenses.

Track, prepare and manage timely payment of business-related expenses.

Continuous Improvement

Attend weekly meetings with the owner at scheduled times.

Submit the GS&R Prep form weekly via email.

Work weekly and monthly to meet goals.

Be available to attend training seminars at the owner’s discretion.

Make decisions and act in accordance with Floor Coverings International's core values and mission.

Office Manager Qualifications:

Excellent customer service skills

Strong communication skills, particularly over the phone - bilingual (English - Spanish) is a plus

1-3 years of experience in a customer facing role.Home improvement is a plus. In-home sales is a BIG plus.

Organized, detail oriented, and able to multi-task.

Experienced in bookkeeping using QuickBooks is a plus.

Able to work independently without supervision.

Apply today!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.