Project Coordinator - Managed Projects Team

LockNet; Nicholasville (KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

PTO from day one

401k with match

Profit-sharing

Life insurance

Job summary

LockNet is seeking a detail-oriented Project Coordinator to join the Managed Projects team. You will quote, schedule, order, and resolve issues while coordinating with production, shipping, and technicians to meet deadlines and budgets.

You will work in a fast-paced environment with strong organizational expectations and clear communication. The role offers a hybrid schedule with a balance of remote and in-office work, supporting enterprise customers.

Qualifications

• 1-3 years of customer service experience; scheduling or construction background is a plus.
• Proficient with Microsoft Office and multiple platforms; able to learn new systems.
• Clear, professional written and verbal communication; strong organizational skills.
• Ability to manage multiple priorities in a fast-paced environment; independent decision-making.
• Experience coordinating projects and researching regulatory codes is desirable.

Responsibilities

• Quote, schedule, order, and resolve technical and billing issues for projects.
• Provide survey instructions to field technicians and convert results into quotes.
• Process customer orders via phone and email; ensure pricing and dates are accurate.
• Coordinate with production, shipping, and warehouse to avoid delays.
• Track project progress and deliver status updates to customers and stakeholders.
• Collaborate with onsite technicians to meet scope, budget, and regulations.
• Research hardware needs, review orders, and ensure on-time delivery.
• Compile reports and statistics for management as needed.

Skills

Customer service

Scheduling

MS Office

Communication

Organizational skills

Project coordination

Regulatory codes

Blueprints reading

Education

Bachelor's degree preferred

Job description

Since 1993, LockNet has been a family-owned and operated business passionate about keeping people safe and secure by simplifying and supplying door and lock solutions. We put intentional focus on our people and our culture - and it shows in the way we work, the tenure of our team, and the relationships we build along the way.

Learn more at www.locknet.com/about-us.

Join Our Team as a Project Coordinator - Managed Projects

LockNet is seeking a detail-oriented, high-energy Project Coordinator to join our Managed Projects team. In this role, you'll manage customer accounts with a project focus - quoting, scheduling, ordering, and resolving technical and billing issues - while working in a fast-paced environment where your organizational skills and initiative directly impact customer satisfaction and company performance.

This is a hybrid position with an even split between remote and in-office work.

What You'll Do

• Managing customer accounts end-to-end - quoting, ordering, scheduling installs, and resolving issues
• Providing detailed survey instructions to field technicians and organizing results into customer-ready quotes
• Inputting and processing customer orders via phone and email, ensuring accuracy on pricing, shipping dates, and special requests
• Coordinating with production, shipping, and warehouse teams to resolve delays and keep projects on track
• Tracking project progress through internal task management software and delivering regular status updates to customers and internal stakeholders
• Strategically collaborating with onsite technicians to deliver the right solution within scope, budget, and applicable regulations
• Researching hardware needs, reviewing orders, and following up to ensure on-time delivery and correct installation
• Compiling reports and statistics for management as needed

What We're Looking For

• 1-3 years of customer service experience; background in scheduling, construction, or locks and hardware is a plus but not required
• Strong computer proficiency, including Microsoft Office (Excel, Word, PowerPoint, Outlook) and the ability to navigate multiple platforms
• Excellent written and verbal communication skills - clear, professional, and responsive
• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Sound judgment and the confidence to make decisions independently
• Strong project management and coordination abilities
• Ability to research, understand, and apply regulatory codes
• Experience reading blueprints preferred but not required
• Bachelor's degree preferred but not required
• Discretion and trustworthiness when handling confidential information

What Sets LockNet Apart as an Employer?

• Great benefits including options for 100% paid health and vision insurance for employees and competitive costs for families
• PTO accrual starting day one
• 401k with employer matching
• Profit-sharing
• Company-paid life insurance and long-term disability
• Autonomy and ability to impact
• Industry leader and trendsetter
• High growth with vision
• Technology-driven
• An open and transparent culture where everyone has a voice
• Great people with close relationships
• Low turnover rate
• Family-oriented business

LockNet is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.