Project Coordinator (Job Captain OC)

G|M Business Interiors; Irvine (CA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Monthly bonus plan

Health insurance

401(k) plan

Employee stock ownership plan

Job summary

G|M Business Interiors, southern California’s premier Miller Knoll furniture dealer, seeks a Job Captain to support sales operations and project administration. The role involves coordinating quotes, client meetings, and documentation across projects, with emphasis on accuracy and timely execution.

The company emphasizes employee ownership and collaboration, offering health insurance, PTO, a 401(k), and an employee stock ownership plan for eligible team members.

Qualifications

• High school diploma or GED required.
• Bachelor’s degree in interior design, business, communications, or marketing preferred.
• 3-5 years in a business environment with customer service focus.
• Strong verbal and written communication skills.

Responsibilities

• Engage with team members and clients at all levels of project administration.
• Serve as a telephone operator, directing calls promptly and efficiently.
• Produce quick quotes and process requests.
• Manage multiple projects at different stages of the cycle.
• Draft documentation after client meetings to support throughput.
• Assist Sales in preparation for client meetings and bid activities.
• Create cohesive quote packages for clients.
• Detail specifications with Sales and Designers to fulfill client wishes.
• Coordinate with manufacturers, PM, and Designers for deliverables.
• Navigate G|M technology platforms effectively.
• Lead Monday Morning Sales meetings and expedite orders.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Team collaboration

Education

High school diploma or GED

Bachelor's degree in interior design, business, communications, or marketing (preferred)

Tools

Microsoft Office

General computer skills

Job description

G|M Business Interiors is southern California’s premier dealer for Miller Knoll furniture. We specialize in office furniture planning, specification, procurement, project management, delivery, installation, reconfiguration, and complete asset management. With our history dating back to 1944, G|M’s success continues because of our team of dedicated and professional employees, who embrace passion for excellent furniture design, operational proficiency and most importantly, delighted customers!

As an ESOP company, G|M Business Interiors is proudly employee-owned. Our employee-owners share in the company's success and are committed to collaboration, accountability, and delivering exceptional results for our clients. Every G|M team member makes an impact, contributes to a legacy of excellence, and builds long-term value through employee ownership.

ROLE SUMMARY

The Job Captain role is primarily responsible for supporting all aspects of G|M Business Interiors sales operations as it relates to account and project management administration.

COMPENSATION

$23 - $25 per hour, depending on education and experience, plus monthly bonus plan. Paid time off, health insurance benefits, a 401(k) plan, and an employee stock ownership plan are also available for eligible team members.

ESSENTIAL DUTIES

• Actively engage with team members and clients at all levels of project and account administration.
• Serve as a telephone operator, directing incoming phone calls promptly & efficiently.
• Take initiative to produce quick quotes, answer questions and process requests.
• Manage numerous projects simultaneously at varying stages of the project cycle.
• Make site assessment and draft specific documentation following client meetings to support account/project throughput.
• Assist Sales team in preparation for initial client meetings.
• Assist with bid committee activities.
• Create cohesive and detailed quote packages to present to clients.
• Detail specifications along with Sales team and team Designer(s) to fulfill client wishes.
• Work with manufacturers, Project Management and Designer(s) in preparing deliverables.
• Use knowledge of G|M Business Interiors and industry procedures when facilitating workflow.
• Answer urgent order clarifications to ensure orders are expedited.
• Conduct Monday Morning meetings with Sales team.
• Check punch lists and expedite orders and solutions as efficiently as possible.
• Prepare documentation and action plan for deployment of G|M Business Interiors client facing technology.
• Understand and competently navigate G|M technology platforms.
• Demonstrate client gratitude by coordinating project completion gifts and thank you cards.
• Become a G|M culture champion by understanding all our messaging statements such as our mission, vision, purpose, values, mantra, mascot, and our DNA.

QUALIFICATIONS

• High school diploma, or GED.
• Bachelor’s degree in interior design, business, communications, or marketing is highly preferred.
• 3-5 years previous experience in a business environment with a customer service focus.
• Highly proficient computer skills.
• Effective verbal and written communication skills to interact professionally with customers via email and phone.
• Acute attention to detail and ability to handle multiple tasks.
• Ability to work in a fast-paced environment and meet multiple simultaneous deadlines.
• Strong organizational, research, follow-up, and time management skills.
• Ability to learn quickly and work independently as well as contribute as part of a team.

This job description provides information about the general nature and level of work performed by team members assigned to this classification. It is not an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. A team member may be required to perform duties outside of normal responsibilities from time to time and at any time, as needed.

G|M Business Interiors is an Equal Opportunity Employer.