Project Coordinator - Home Preservation Project

Pro Bono Resource Center of Maryland; Baltimore (MD); Hybrid; USD 48,000 - 53,000; Full time

Benefits offered by this job

Flexible work from home options

Excellent benefits

Job summary

The Pro Bono Resource Center of Maryland, Inc. seeks a proactive Project Coordinator for the Home Preservation Project (HPP).

This role mixes intake, outreach, and administrative support to help low-income homeowners access free legal services, with a hybrid schedule and in-person clinics in Baltimore City and County. You will respond to inquiries, conduct client intakes, assist with scheduling, data entry (Salesforce), and coordinate community events, building relationships with organizations

Qualifications

• Bachelor’s degree or combination of experience and demonstrated writing/communication skills.
• Experience with community-based organizations or outreach preferred.
• Strong communication, organizational, and time-management skills.
• Ability to work with diverse communities and partners.

Responsibilities

• Handle and triage potential client inquiries.
• Conduct client intakes and registrations.
• Schedule and manage client flow and logistics at clinics.
• Data entry and document management, including Salesforce.
• Assist with reporting and outcomes tracking.
• Coordinate outreach to local organizations and promote HPP.
• Create and distribute promotional materials.
• Attend community events, including some evenings and Saturdays.

Skills

Communication skills

Organizational skills

Event coordination

Relationship-building

Attention to detail

Education

Bachelor’s Degree or equivalent

Tools

Microsoft Office

Excel

Adobe

Canva

Salesforce

Job description

The Pro Bono Resource Center of Maryland, Inc. (PBRC) is seeking a bright, outgoing, highly organized, and community-oriented individual to join the Home Preservation Project (HPP), which provides free legal help to low-income homeowners. The Project Coordinator is responsible for responding to service inquires and conducting client intakes, as well as providing administrative and logistical support to the HPP Director and other team members and contributes to the overall mission of the HPP team. The Project Coordinator also serves as the primary point of contact for community organizations, local officials, and other nonprofits to promote our services. The Project Coordinator will build upon existing relationships and actively seek to build new relationships throughout the community to increase our visibility and facilitate client connections to our services. The full-time hybrid position entails remote work with some office time as needed, plus coordinating in-person community events and staffing in-person legal clinics. The majority of the in-person work is in Baltimore City and Baltimore County.

PRIMARY RESPONSIBILITIES:

• Handle and triage potential client inquiries.
• Conduct client intakes and registration.
• Help schedule and manage client flow and logistics at the clinics.
• Assist with data entry and document management in paper and electronic systems, including our Salesforce database, related to HPP service inquiry calls, clinics, and individuals served.
• Assist with reporting and outcomes tracking.
• Provide administrative support for HPP Director and other team members as appropriate.
• Conduct outreach to local organizations (such as senior centers, churches, recreation centers, and libraries) to establish and nurture relationships, coordinate educational events, attend neighborhood meetings, and promote HPP’s services to their constituents.
• Create and distribute promotional materials (flyers, brochures).
• Attend community-based homeownership-related events (requires occasional evenings and Saturdays).

QUALIFICATIONS:

• Bachelor’s Degree or a combination of associate degree and/or demonstrated skills in writing and communications.
• Experience working with community-based organizations.
• Proficiency in Microsoft Office (Word, Excel) and Adobe. Proficiency in Canva a plus.
• Proficiency in data collection and tracking (prior Salesforce experience preferred).
• Strong attention to detail and excellent organizational, record-keeping, and time management skills.
• Excellent written and verbal communication skills. High level of comfort cold-calling organizations and speaking to new people and well as to groups.
• Ability to work well in a fast-paced environment and cooperate and build camaraderie with a variety of people, including other PBRC staff, volunteers, clients, staff from other organizations or governmental entities, Board members, and donors.
• Must be available some evenings and weekends for community events and clinics.
• Understanding of the principles of race and socio-economic equity and its application to PBRC’s work.
• Strong commitment to helping the community and ensuring equal access to justice.
• Experience with similar client communities, including lived experience, is a plus.

AMENITIES:

• Competitive annual salary of $48,000- $53,000 dependent on experience.
• Excellent benefits, employer supported 401K plan, medical, dental, drug and vision coverage, short-term disability and paid vacation and sick time.

PBRC's mission is to champion equitable access to justice for Maryland's marginalized communities by providing legal help, pioneering collaboration with partners, and advocating for economic and social justice.

PBRC is an equal opportunity employer committed to diversity.

Flexible work from home options available.