Project Coordinator EBS in Modesto

Energy Jobline ZR; Modesto (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Energy Jobline ZR is seeking an On-site Installation Coordinator in Modesto, CA to manage material installations and coordinate between customers and Installers. The role involves liaising with installers, estimators, and company personnel to deliver a smooth installation experience.

The ideal candidate has a high school diploma, customer service and scheduling experience, and proficiency with Google Suite or Microsoft Office. This is an on-site position at 736 S Mariposa Rd, Suite F, CA.

Qualifications

• Customer service experience required.
• Experience in scheduling or event planning.
• Rollmaster experience preferred.

Responsibilities

• Provide excellent customer service while communicating with customers over the phone and in writing.
• Act as a liaison between multiple parties to bring an installation to completion.
• Collaborate with installers, estimators, and other company personnel to create a positive experience for customers.
• Review customer contracts for accuracy.
• Schedule installations with customers and assign installers to perform installation.
• Maintain installer calendars through the system.
• Prepare necessary paperwork.
• Keep detailed notes from the beginning to the end of installation.
• Transfer materials from location to location as needed for installations.
• Review assigned materials prior to providing pick tickets to ensure inventory is assigned as needed.
• Follow up with Purchasing where applicable when waiting on material to arrive for scheduled install date.
• Confirm install completion with installers, adjust JSTAT’s to ensure Accounting collects the balance due from customers.
• Handle customer concerns, repairs, and claims as necessary.

Skills

Customer service

Scheduling

Event planning

Problem solving

Education

High School Diploma, GED, or equivalent

Rollmaster experience

Tools

Google Suite

Microsoft Office

Job description

Job DescriptionJob Description

Summary/objective

On-site coordinate material installations between customers and Installers.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provide excellent customer service while communicating with customers over the phone and in writing.
• Act as a liaison between multiple parties to bring an installation to completion.
• Collaborate with installers, estimators, and other company personnel to create a positive experience for customers.
• Review customer contracts for accuracy.
• Schedule installations with customers and assign installers to perform installation.
• Maintain installer calendars through the system.
• Prepare necessary paperwork.
• Keep detailed notes from the beginning to the end of installation.
• Transfer materials from location to location as needed for installations.
• Review assigned materials prior to providing pick tickets to ensure inventory is assigned as needed.
• Follow up with Purchasing where applicable when waiting on material to arrive for scheduled install date.
• Confirm install completion with installers, adjust JSTAT’s to ensure Accounting collects the balance due from customers.
• Handle customer concerns, repairs, and claims as necessary.

Competencies

• Analytical Thinking- Applies logic to solve problems and get the job done
• Client Service- Responds to the clients and anticipate their needs
• Conflict Resolution- Works to resolve and maintain work relationships
• Decision Making- Makes decisions and takes responsibility for them
• Ethics- Fosters a diverse and respectful workplace
• Even Temperament- Controls emotions without retaliating against negative behavior
• Excellent Communication- Uses effectively to gather information and facilitate an exchange of ideas
• Flexibility- Adapts to changes while remaining focused on goals, applies knowledge to new circumstances
• Initiative- Remains proactive when suggesting improvements and solving problems
• Interpersonal Relations- Exhibits respect and understanding of others to maintain professional relationships
• Persuasive Communication- Displays verbal and written communication that influences others
• Problem Solving- Solves problems while ensuring rules and directives are followed
• Project Management- Brings together every component of a project, including resources or planning, that are needed to complete it in a timely manner

Supervisory responsibilities: None

Work environment: Office environment, temperature controlled

Work Location: 736 S Mariposa Rd, Suite F, CA / onsite, no remote work

Physical demands: Repetitive movement of hands and fingers

Typing and/or writing, talk and hear

Travel required: None

Required education and experience:

• High School Diploma, GED, or equivalent
• Customer Service Experience
• Experience in scheduling or event planning
• Google Suite or Microsoft Office
• Computer literate
• Able to work independently
• Natural problem solver

education and experience

• Rollmaster experience