Project Coordinator & Customer Support Specialist - Fountain People

PlayCore; San Marcos (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Water Odyssey is seeking an organized, detail-oriented coordinator to support our Sales and Technical Services teams. You will coordinate projects after the sale, prepare submittals, and assist customers with parts and technical requests.

You will collaborate with Sales, Engineering, Operations, and Customer Service to keep projects moving, track documentation in HubSpot, and ensure timely updates on status and shipments.

Qualifications

• Excellent organizational and communication skills.
• Ability to manage multiple projects and priorities.
• Customer service experience required.
• Familiarity with CRM software (HubSpot preferred).

Responsibilities

• Coordinate handoffs from Sales to Operations.
• Create and manage submittal packages and supporting documentation.
• Track submittals and maintain project records in HubSpot.
• Prepare and distribute Operation & Maintenance manuals.
• Communicate project status, production schedules, and shipment updates.
• Assist with replacement parts and technical support.
• Prepare quotes for replacement parts and repair requests.
• Support cross-functional teams to resolve customer and project needs.
• Identify process improvements to enhance the customer experience.

Skills

Excellent organizational skills

Strong communication skills

Multitasking

Customer service experience

Comfort learning technical products

Tools

Microsoft Office

HubSpot CRM

Job description

Position Summary

Water Odyssey is seeking an organized, detail-oriented professional to support our Sales and Technical Services teams. This role is responsible for coordinating projects after the sale, preparing submittals, supporting customers, and assisting with replacement parts and technical service requests. The ideal candidate enjoys staying organized, learning technical products, and working with multiple departments to keep projects moving.

Responsibilities

• Coordinate project handoffs from Sales to Operations.
• Create and manage project submittal packages and supporting documentation.
• Track submittal approvals and maintain accurate project records in HubSpot.
• Prepare and distribute Operation & Maintenance (O&M) manuals.
• Communicate project status, production schedules, and shipment updates with customers and internal teams.
• Answer and direct incoming calls
• Provide excellent customer service on all calls

Other Responsibilities Could Include

• Assist customers with replacement parts, warranty requests, and basic technical support.
• Prepare quotes for replacement parts and repair requests.
• Work closely with Sales, Engineering, Operations, and Technical Services to resolve customer and project needs.
• Support continuous improvement by identifying ways to improve processes and the customer experience.

Qualifications

• Excellent organizational and communication skills.
• Ability to manage multiple projects and priorities.
• Strong attention to detail and follow-through.
• Customer service experience required.
• Comfortable learning technical products.
• Experience with Microsoft Office and CRM software (HubSpot preferred).
• Experience with project coordination, construction submittals, manufacturing, or commercial products is a plus.

What We're Looking For

We're looking for someone who is organized, dependable, eager to learn, and enjoys helping both customers and teammates. We value attitude, communication, and attention to detail above all else.