Project Coordinator, Customer Service

Alfred-Williams-; San Antonio (TX); On-site; USD 45,000 - 60,000; Full time

Job summary

Alfred-Williams- is seeking a Project Coordinator in San Antonio to support sales through shipment and installation coordination. You will work closely with sales, design, customer service, and installation teams to maintain clear communication with customers and manage orders and invoicing.

The role requires a high school diploma and 3–5 years of customer service experience, with strong organizational and communication skills. Proficiency in Microsoft Office and basic accounting is expected.

Qualifications

• High school diploma or equivalent required.
• 3–5 years of customer service experience preferred.
• Excellent interpersonal and communication skills (verbal and written).
• Demonstrated organizational skills and ability to multitask in a fast-paced environment.
• Working knowledge of Microsoft Office Suite (Word, Excel).
• Basic accounting knowledge.

Responsibilities

• Create Quotes for Customers and assemble contract packages.
• Enter orders and verify tax status, credit terms, and invoicing accuracy.
• Coordinate installation and service with customers and subcontractors.
• Maintain records, control WIP, and track project costs and schedules.
• Serve as primary liaison between customer and dealership, handling inquiries and issues.
• Monitor shipments, installation progress, and respond to delays or changes.

Skills

Interpersonal skills

Communication skills

Organizational skills

Project coordination

Teamwork

Microsoft Office

Accounting basics

Integrity

Education

High school diploma

Tools

Microsoft Word

Excel

Job description

Project CoordinatorSan Antonio Responsible for supporting the sales effort through coordination of all shipments and installation services provided by the dealership. Work closely with sales, design, customer service, and installation resources. Establish and maintain the primary communication link between the customer and the dealership. Handle all questions, adjustments, or problems regarding customer accounts.Coordinate and verify that all installation and servicing have been completed according to customer requirements. Be knowledgeable of accounting principles and take responsibility for proper record keeping, WIP control, understanding audit requirements and the interaction with the fiscal business calendar.ESSENTIAL FUNCTIONS:1. Create Quotes for CustomersAssemble Sales Contract Package; ensure terms and conditions are included and correct2. Order EntrySet up customer numbers for new customer. Advise appropriate personnel of tax status to ensure proper billing. Credit application and amount of credit desired must be verified before any orders are placed.Verify and/or obtain appropriate information for each customer order for complete shipment and accurate invoicing.Receipt of purchase order verification and follow-up if necessary.Ship-to-address, noting any special shipping or tagging instructions.Knowledge of all contracts and terms and conditions to maximize accurate billing and collection. Verify accuracy of all acknowledgements, revisions, and invoices against both customer purchase order and product specification for both HMI and non-HMI product.Process all returned goods requests (RGRs), order revisions, and order cancellations, pricing adjustments, and freight claims for the customer.Track product shipping dates and schedules trucks to deliver product to customer site.Monitor project costs on service, no-charge orders, and non-HMI productsMaintain accurate records of all order and project files3. Installation CoordinationCoordinate and monitor product installation with customers, construction trades installation subcontractor, and Sales and Design.Prepare and distribute all installation packages. Ensure all information required for installation is provided to installation subcontractor.Follow project installation through to customer sign-off. Resolve all punch list requirements to ensure customer satisfaction.Resolve all service complaints on products and installation.Handle all inquiries from contract installers regarding products required to complete installations.Inform customer of any delays in shipping or installation due to quality or supplier problems Partner with Sales on installation jobs as appropriate and make any necessary adjustments to installation dates as requested by the customer.Meet with installation group to review installation requirements, including project file for installation, all associated work orders, and type of product to be installed.Determine reasons and action steps needed to complete job if customer installation is incomplete, including ordering the parts, scheduling installation, etc.4. Maintain relationships with external and internal groups, including corporate customer service personnel.5. Coordinate inter-market requests, including but not limited to, job quotes, inter-market agreements, and installation requirements, meeting with the customer and following up on punch lists.6. Service our customers as it relates to warranty, repair, and service work and the coordination thereof.High school diploma3-5 years of customer service experienceExcellent interpersonal skillsDemonstrated communication skills, both verbal and writtenDemonstrated organizational skills.Ability to manage multiple projects in a fast-paced and changing environmentWorking knowledge of product and servicesAbility to work in team environmentWorking competence in software programs, such as Microsoft Office Suite (Word, Excel, etc.)Basic knowledge of accountingAbility to communicate clearly in written and verbal form.Integrity—the individual possesses high ethical standards and expects the same from all others in the organization.Ability to perform all essential functions with or without accommodation.