Warehouse Coordinator

Furniture Marketing Group; Albuquerque (NM); On-site; USD 42,000 - 56,000; Full time

Job summary

Furniture Marketing Group is seeking a Warehouse Coordinator to act as the bridge between the showroom coordination team and warehouse operations. The role requires strong communication, organization, and the ability to work both in an office setting and a busy warehouse.

You will report to the Manager, Sales Support, manage order scheduling, ensure installation readiness, handle paperwork from the field, and support project teams with CTOs as needed.

Qualifications

• 3 to 5 years of experience in customer service-related field.
• Proficiency with Microsoft Office Suite.
• Strong customer service, multitasking and organizational skills.
• Ability to work in a fast-paced environment and collaborate across departments.

Responsibilities

• Scheduling non-project-based orders with crew and notifying customers of install dates.
• Ensuring install operations have all information necessary for successful installation (DT, punch sheet, receiving worksheets and installation drawings).
• Receiving final paperwork from field (delivery ticket and punch sheet) and returning install packets to showroom.
• Transporting install packets between warehouse and showroom.
• Ordering, tracking and scheduling warranty/punch activities (unless noted with PM).
• Accepting labor quotes and coordinating install for orders; quoting carpet installation.
• Providing support to Project Coordinators on CTOs when necessary.

Skills

Customer service

Communication

Multitasking

Organizational skills

Interdepartmental coordination

Detail-oriented

Work prioritization

Tools

Khameleon

PlanGrid

Adobe Acrobat

Project Spec

Job description

Job Details:

Job Location: Albqu - Albuquerque, NM 87102, The Warehouse Coordinator acts as the communication bridge between the showroom coordinator team and the warehouse operations. The successful Warehouse Coordinator is a strong communicator, highly organized and can work in both a professional office as well as a warehouse operation.

This position reports to the Manager, Sales Support.

Duties Include (but not limited to):

Warehouse Operations

• Scheduling non-project-based orders w/crew and notifying customers of install dates
• Ensuring warehouse/install operations has all information necessary for successful installation/job completion (i.e. DT, punch sheet, receiving worksheets and installation drawings).
• Responsible for receiving all final paperwork back from field (delivery ticket and punch sheet) and returning install packet back to showroom.
• Ensure receiving worksheets for week have been scanned and saved in customer folder(checking Trello Tracking Card and marking complete)and placing receiving worksheets inside the installation packet.
• Responsible for transporting Install packets to and from the warehouse and showroom.

Warranty / Punch

• Responsible for ordering tracking and scheduling of all warranty requests (unless otherwise noted with the previous Project Manager).
• Work with team members to ensure all documentation needed is submitted for punch. For non-project scope, sif/order/track/schedule punch. For project-scope, work with PM on projects to help build parts needed.
• Notify customers of punch order entry and install dates (Non-project Jobs only)to ensure quick and successful installation resolution.

Labor quoting

• Responsible for accepting all labor quotes. For non-project scope, complete and return install quotes. For project-scope, work with PM for pricing.
• If handling labor quote, responsible for tracking/scheduling install for order.
• Responsible for all carpet installation quoting.

Project Coordination

• Send initial Installation Notifications sent for non-project jobs only
• Send install reminder notifications for non-project jobs only
• Provide support to Project Coordinators on CTO’s when necessary

Qualifications:

Required skills

• 3 to 5 years of experience in customer service-related field
• Microsoft Office Suite
• Exceptional customer service skills & multi-tasking abilities
• Work in fast-paced environment
• Build strong relationships with internal team (such as sales, design, sales support, warehouse team & project management)
• Detail-oriented
• Ability to organize and prioritize workloads
• Communicate effectively across multiple departments

Preferred skills

• Moderate to a high level of product knowledge
• Moderate to high-level expertise in vendor/customer discounting
• Moderate to a high level of independence – able to work with minimal supervision
• Khameleon (Business System)
• Project Spec (product specification software)
• PlanGrid
• Adobe Acrobat