Project Coordinator

Floor Interior Services Corp; Gainesville (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

Floor Interior Services Corp in Gainesville, Florida is looking for a highly organized Project Coordinator to enhance customer satisfaction and streamline operations. You'll bridge the gap between customers and installers, ensuring projects run smoothly and effectively.

The ideal candidate will possess strong communication skills, be proactive, and have a background in customer service. Join our team and take part in creating an exceptional experience for our customers!

Qualifications

• 1-3 years of experience in a project coordination or customer service role.
• Proficient in multitasking and time management.
• Knowledge of the flooring industry is a plus.

Responsibilities

• Schedule installations and confirm daily appointments with customers.
• Track and monitor installation progress and service calls.
• Act as the first point of contact for customers, our retail partner, and installers.
• Assist in resolving customer concerns including site visits.
• Document and maintain accurate records of interactions and project updates.

Skills

Organizational skills

Problem-solving skills

Communication skills

Multitasking ability

Customer service experience

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Excel, Word, Teams)

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance

About the Role

We are seeking a highly organized and customer-focused Project Coordinator (PC) to join our team at Floor Interior Services. In this role, you’ll serve as the bridge between customers, our retail partner, and installers; ensuring projects are completed with accuracy, efficiency, and outstanding service.

Our ideal candidate is proactive, empathetic, and thrives in a fast-paced environment. You’ll be the communicator, problem-solver, and coordinator who keeps everything moving smoothly from start to finish.

Key Responsibilities

• Schedule installations and confirm daily appointments with customers.
• Track and monitor installation progress and service calls.
• Act as the first point of contact via phone, email, and text for customers, our retail partner, and installers.
• Guide installers in the field to ensure high-quality project delivery.
• Assist in resolving customer concerns including site visits when needed.
• Document and maintain accurate records of interactions, accounts, and project updates.
• Identify customer needs, provide timely solutions, and follow up to ensure satisfaction.
• Escalate store or project issues when appropriate.
• Deliver service with urgency, professionalism, and attention to detail.

Skills & Qualifications

• 1-3 years of experience in a project coordination or customer service role.
• Strong organizational and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficient with Microsoft Office (Outlook, Excel, Word, Teams).
• High school diploma or equivalent required.
• Customer service background a must.
• Bilingual (English/Spanish) highly preferred.
• Knowledge of the flooring industry is a plus.
• Must possess a valid Florida Driver's License.
• Must possess a current Forklift Certification or be willing to obtain one.