Project Coordination Assistant - Restoration & Claims Support

IICRC; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Free uniforms

Paid time off

Overtime opportunities available

Job summary

Paul Davis Restoration of Miami Central-South is seeking an organized Administrative Assistant to support the restoration team. You will coordinate communications among customers, insurers, and internal staff to keep projects moving from assignment through completion.

Responsibilities include verifying information, scheduling inspections, maintaining records in RMS and XactAnalysis, and ensuring deadlines are met while handling document submission and updates.

Qualifications

• Must speak English; bilingual Spanish preferred.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple assignments and meet deadlines.
• Comfortable using computers and learning new software.
• Training available for the right candidate.

Responsibilities

• Receive new assignments, verify job information, and contact customers.
• Coordinate inspections and services with customers and field teams.
• Maintain accurate job records, notes, and status updates in RMS, XactAnalysis, and insurance carrier portals.
• Monitor deadlines and follow up on outstanding documents, estimates, approvals, and tasks.
• Communicate with customers, adjusters, and team members regarding scheduling and project updates.
• Coordinate submission of photos, reports, signed authorizations, and other required documents.
• Maintain job trackers and assist with cancellations and project closeout.

Skills

Organization

Communication

Customer service

Multitasking

English proficiency

Spanish preferred

Tools

RMS

XactAnalysis

Insurance portals

Job description

Paul Davis Restoration of Miami Central-South is seeking an organized Administrative Assistant to support the restoration team. You will coordinate communications among customers, insurers, and internal staff to keep projects moving from assignment through completion.

Responsibilities include verifying information, scheduling inspections, maintaining records in RMS and XactAnalysis, and ensuring deadlines are met while handling document submission and updates.