Project Controls Lead: PMO Quality & Change Leader

Jones Lang LaSalle (JLL); United States; On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

Jones Lang LaSalle (JLL) is seeking a Project Controls Lead in Charlotte, NC to establish governance, drive continuous improvement, and lead QA across PMO service delivery. The role emphasizes process design, analytics, and training to elevate performance and compliance.

You will translate complex operational requirements into clear frameworks, guide change initiatives, and partner with cross-functional teams to ensure stakeholder understanding and ongoing excellence.

Qualifications

• 5+ years in project controls, program management, or process improvement in complex environments.
• Expertise in designing governance frameworks and quality management systems.
• Ability to create dashboards and performance analytics for executives.
• Experience leading organizational change initiatives and stakeholder engagement.
• Proven ability to design and deliver effective training programs.
• Professional certification: PMP, Lean Six Sigma, or Prosci.

Responsibilities

• Develop and maintain governance frameworks, playbooks, and SOPs for service delivery teams.
• Generate monthly operational reports and QBR content with process metrics.
• Establish quality standards, measurement methodologies, and control checkpoints.
• Lead process design workshops and continuous improvement efforts.
• Design and deliver comprehensive training programs and certifications.
• Manage change adoption and communicate process updates cross-functionally.
• Monitor adherence to governance frameworks and KPI tracking, with feedback loops.

Skills

Governance frameworks

Process design

Quality management systems

Dashboards & analytics

Training programs

Change management

PMP / Lean Six Sigma / Prosci

Tools

Smartsheet

Jira

Microsoft Project

Job description

Jones Lang LaSalle (JLL) is seeking a Project Controls Lead in Charlotte, NC to establish governance, drive continuous improvement, and lead QA across PMO service delivery. The role emphasizes process design, analytics, and training to elevate performance and compliance.

You will translate complex operational requirements into clear frameworks, guide change initiatives, and partner with cross-functional teams to ensure stakeholder understanding and ongoing excellence.