Project Controls Lead

Jones Lang LaSalle (JLL); United States; On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

Jones Lang LaSalle (JLL) is seeking a Project Controls Lead in Charlotte, NC to establish governance, drive continuous improvement, and lead QA across PMO service delivery. The role emphasizes process design, analytics, and training to elevate performance and compliance.

You will translate complex operational requirements into clear frameworks, guide change initiatives, and partner with cross-functional teams to ensure stakeholder understanding and ongoing excellence.

Qualifications

• 5+ years in project controls, program management, or process improvement in complex environments.
• Expertise in designing governance frameworks and quality management systems.
• Ability to create dashboards and performance analytics for executives.
• Experience leading organizational change initiatives and stakeholder engagement.
• Proven ability to design and deliver effective training programs.
• Professional certification: PMP, Lean Six Sigma, or Prosci.

Responsibilities

• Develop and maintain governance frameworks, playbooks, and SOPs for service delivery teams.
• Generate monthly operational reports and QBR content with process metrics.
• Establish quality standards, measurement methodologies, and control checkpoints.
• Lead process design workshops and continuous improvement efforts.
• Design and deliver comprehensive training programs and certifications.
• Manage change adoption and communicate process updates cross-functionally.
• Monitor adherence to governance frameworks and KPI tracking, with feedback loops.

Skills

Governance frameworks

Process design

Quality management systems

Dashboards & analytics

Training programs

Change management

PMP / Lean Six Sigma / Prosci

Tools

Smartsheet

Jira

Microsoft Project

Job description

Project Controls Lead

Experience: Not Available to Not Available years

Location: Charlotte, NC

Skills: process design, analytical skills, change management, governance frameworks, quality management systems, dashboards, performance analytics, organizational change initiatives, training programs, PMP, Lean Six Sigma, Prosci, ISO standards, Smartsheet, Jira

Company Overview

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

The Project Controls Lead establishes and maintains operational excellence across the PMO organization by serving as the cornerstone of quality assurance, process governance, and continuous improvement. This strategic role combines deep expertise in process design with strong analytical capabilities and change management skills to drive consistency, compliance, and performance across all service delivery teams. You’ll translate complex operational requirements into clear, actionable frameworks while building organizational capability through comprehensive training and development programs. This position requires a detail-oriented professional who can design governance systems, analyze operational data, and lead change initiatives that elevate service delivery quality.

Your day-to-day tasks will include

• Developing and maintaining governance frameworks, playbooks, and standard operating procedures that guide all service delivery teams
• Generating monthly operational reports, performance analytics, and preparing Quarterly Business Review (QBR) content with process and quality metrics
• Establishing quality standards, measurement methodologies, and control checkpoints to ensure project compliance and excellence
• Leading process design workshops, continuous improvement initiatives, and optimization efforts across the organization
• Designing and delivering comprehensive training programs, onboarding materials, and certification frameworks to build team capability
• Managing change adoption and communication of process updates, collaborating with cross-functional teams to ensure stakeholder understanding
• Monitoring adherence to governance frameworks, tracking key performance indicators, and facilitating feedback loops between delivery teams and management

Required Qualifications

• 5+ years of experience in project controls, program management, or process improvement roles with demonstrated success in complex organizational environments
• Advanced expertise in process design, documentation, and optimization with proven ability to develop governance frameworks and quality management systems
• Strong analytical skills with proficiency in creating dashboards, operational reports, and performance analytics for executive leadership
• Demonstrated ability to lead organizational change initiatives, including change adoption strategies and stakeholder engagement
• Outstanding written and verbal communication skills with proven ability to design and deliver effective training programs
• Professional certification in Project Management (PMP), Process Improvement (Lean Six Sigma), or Change Management (Prosci)
• Exceptional attention to detail in quality control, compliance monitoring, and translating complex processes into clear, actionable documentation

Preferred Qualifications

• Experience in professional services, real estate, or corporate facilities management environments
• Background in quality assurance methodologies such as ISO standards or similar frameworks
• Familiarity with project management tools (e.g., Microsoft Project, Smartsheet, Jira) and quality management systems
• Experience facilitating cross-functional workshops and meetings with ability to influence without direct authority
• Track record of managing resistance to change and driving process compliance across diverse teams
• Experience working with executive leadership and preparing strategic presentations for business reviews

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location

On-site -Charlotte, NC, SAN ANTONIO, TX

Personalized benefits that support personal well-being and growth

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (\"JLL\") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - including you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.