Project Advisor - Professional Services (Enhanced Time / Workforce Manager)

ADP, Inc.; Town of Florida (NY); Hybrid; USD 76,449,000 - 142,868,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement matching

Wellness program

Disability insurance

Charitable contribution match

Holidays

Personal days

Vacation

Volunteer time off

Job summary

ADP is seeking a Project Advisor for the Enhanced Time / ADP Workforce Manager Project Services Team. This role offers strong internal growth within Professional Services while handling complex, high-visibility project work.

You will provide technical and consultative support for fee-based projects and partner across Service, Implementation, and Professional Services to deliver solutions meeting client needs and timelines.

Qualifications

• 5–8 years of ADP Client Services experience, or equivalent external experience, supporting Enhanced Time, Enterprise eTime, and ADP Workforce Manager products and related modules.
• 2–3 years of project management experience, with proven success managing multiple priorities and deadlines.
• Strong relationship-building and communication skills with internal partners and external clients.
• Ability to coordinate across Sales, Implementation, Service, and Professional Services.

Responsibilities

• Lead project delivery across multiple client engagements with on-time and on-budget execution.
• Serve as a subject matter expert to optimize configurations, upgrades, and integrations.
• Support a broad range of project types: merges, migrations, spins, module revamps, and customizations.
• Drive client satisfaction with proactive communication and risk mitigation.
• Collaborate across teams and act as escalation point when needed.

Skills

Relationship-building

Communication skills

Problem-solving

Client-management

Project coordination

Job description

Project Advisor – Enhanced Time / ADP Workforce Manager Project Services Team.

ADP is hiring a Project Advisor for the Enhanced Time / ADP Workforce Manager Project Services Team.

This role is a strong opportunity for an internal candidate who wants to grow within Professional Services while taking on complex, high-visibility project work.

The team supports a broad range of fee-based work across Enhanced Time and ADP Workforce Manager, with continued expansion tied to Enterprise Market demand and, over time, support for Workforce Suite. It is a role for someone who enjoys solving client problems, partnering across teams, and applying deep product knowledge in ways that directly influence delivery quality and client outcomes.

Why this role / Why now

The scope of this team continues to grow as project demand expands across core Enhanced Time and ADP Workforce Manager work, Enterprise Market support, and evolving service offerings. This role offers the opportunity to step into work that is increasingly visible, cross-functional, and important to delivery success.

For internal candidates, it is a chance to deepen project leadership experience, broaden product and client exposure, and contribute to a team that plays a meaningful role in supporting both current demand and future growth, including eventual Workforce Suite support.

In this position, you will provide technical and consultative support for fee-based project work and partner across Service, Implementation, and Professional Services to deliver solutions that meet client needs and timelines. You will support a wide range of project types including standardizations, mergers, spins, module revamps, system reconfigurations, and advanced troubleshooting.

Responsibilities

Lead project delivery

• Manage multiple client projects at the same time
• Scope work and create detailed statements of work, timelines, fees, and milestones
• Coordinate with internal teams, clients, and third-party vendors to support on-time delivery
• Track project hours accurately throughout the project lifecycle and complete project closeout activities

Serve as a subject matter expert

• Apply product and industry knowledge to optimize system configurations, reconfigurations, and upgrades
• Configure software solutions to meet client requirements and business needs
• Customize system features and functionality based on client requests
• Ensure compatibility and integration with existing systems and processes

Support a broad range of project types

• Merges / Migrations / Spins
  • Database Merges
  • NAS to MAS Migrations
  • Company Code Spins
  • Add Control Projects
• Module Revamps
  • Attendance
  • Leave
  • Scheduler
  • Accrual
  • Attestation
• Customization
  • Custom Time Off Request Templates
• Configurations & Changes
  • Labor Level Changes / Business Structure Changes
  • New Pay Configuration Setup
  • TLMi and Boomi Setup & Reconfiguration
  • Major Pay Configuration Changes
  • Pay Frequency Changes
  • Company Code Standardizations

Drive client satisfaction

• Build strong working relationships with clients through responsive, solution-oriented support
• Conduct needs assessments and gather project requirements
• Serve as a primary point of contact throughout the project lifecycle
• Provide regular updates and address risks or concerns early

Ensure quality

• Perform detailed testing to confirm that solutions meet functional and performance expectations
• Identify and resolve issues throughout the project lifecycle
• Conduct post-project reviews and apply feedback to strengthen future delivery

Collaborate across teams

• Partner closely with associates across Sales, Implementation, Service, and Professional Services
• Share input on process improvement and product enhancement opportunitiesCoach or support service and implementation partners when needed
• Serve as an escalation point on complex project work

Qualifications

• 5–8 years of ADP Client Services experience, or equivalent external experience, supporting Enhanced Time, Enterprise eTime, and ADP Workforce Manager products and related modules required.
• 2–3 years of project management experience, with proven success managing multiple priorities and deadlines.
• Exceptional relationship-building skills with both internal partners and external clients.
• Outstanding communication, problem-solving, and client-management skills.

A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include:

• Experience noted above OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

Preferred Qualifications

Preference will be given to candidates who have one or more of the following:

• College degree preferred.
• Advanced project management skills, including experience leading multiple concurrent projects.
• CAPM or PMP certification preferred.
• Experience with Workforce Suite.
• Fluency in Spanish preferred.
• Strong working knowledge of Microsoft Office Suite.
• Experience working with technical system configurations, integrations, or related support environments.
• Flexibility to support partners and clients across multiple time zones.

#LI-AE1

#LI-Hybrid

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $26.68 - USD $49.86 / Hour*
*Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.