Project Advisor - Professional Services (Enhanced Time / Workforce Manager)

adpinternalcareers; Illinois; Hybrid; USD 85,000 - 120,000; Full time

Job summary

ADP is seeking a Project Advisor for the Enhanced Time / ADP Workforce Manager Project Services Team. This internal opportunity supports high-visibility projects across Enhanced Time and ADP Workforce Manager, driving delivery quality and client outcomes.

The role partners across Service, Implementation, and Professional Services to address standardizations, migrations, and system reconfigurations, with a focus on ensuring client success.

Qualifications

• 5-8 years of ADP Client Services experience, or equivalent external experience, supporting Enhanced Time, Enterprise eTime, and ADP Workforce Manager products and related modules.
• 2-3 years of project management experience, with proven success managing multiple priorities and deadlines.
• Exceptional relationship-building skills with both internal partners and external clients.
• Outstanding communication, problem-solving, and client-management skills.

Responsibilities

• Lead project delivery by managing multiple client projects and coordinating with internal teams and vendors.
• Serve as a subject matter expert to optimize configurations, upgrades, and customizations.
• Support a broad range of project types including merges, migrations, spins, and module revamps.
• Drive client satisfaction through proactive communication and risk management.
• Ensure quality via detailed testing and post-project review.
• Collaborate across Sales, Implementation, Service, and Professional Services to improve processes.

Skills

ADP Client Services

Project management

Client relationship skills

Communication

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Project Advisor - Enhanced Time / ADP Workforce Manager Project Services Team.

ADP is hiring a Project Advisorfor the Enhanced Time / ADP Workforce Manager Project Services Team.

This role is a strong opportunity for an internal candidate who wants to grow within Professional Services while taking on complex, high-visibility project work.

The team supports a broad range of fee-based work across Enhanced Time and ADP Workforce Manager, with continued expansion tied to Enterprise Market demand and, over time, support for Workforce Suite. It is a role for someone who enjoys solving client problems, partnering across teams, and applying deep product knowledge in ways that directly influence delivery quality and client outcomes.

Why this role / Why now

The scope of this team continues to grow as project demand expands across core Enhanced Time and ADP Workforce Manager work, Enterprise Market support, and evolving service offerings. This role offers the opportunity to step into work that is increasingly visible, cross-functional, and important to delivery success.

For internal candidates, it is a chance to deepen project leadership experience, broaden product and client exposure, and contribute to a team that plays a meaningful role in supporting both current demand and future growth, including eventual Workforce Suitesupport.

In this position, you will provide technical and consultative support for fee-based project work and partner across Service, Implementation, and Professional Services to deliver solutions that meet client needs and timelines. You will support a wide range of project types including standardizations, mergers, spins, module revamps, system reconfigurations, and advanced troubleshooting.

Responsibilities

Lead project delivery

• Manage multiple client projects at the same time
• Scope work and create detailed statements of work, timelines, fees, and milestones
• Coordinate with internal teams, clients, and third-party vendors to support on-time delivery
• Track project hours accurately throughout the project lifecycle and complete project closeout activities

Serve as a subject matter expert

• Apply product and industry knowledge to optimize system configurations, reconfigurations, and upgrades
• Configure software solutions to meet client requirements and business needs
• Customize system features and functionality based on client requests
• Ensure compatibility and integration with existing systems and processes

Support a broad range of project types

• Merges / Migrations / Spins
  • Database Merges
  • NAS to MAS Migrations
  • Company Code Spins
  • Add Control Projects
• Module Revamps
  • Attendance
  • Leave
  • Scheduler
  • Accrual
  • Attestation
• Customization
  • Custom Time Off Request Templates
• Configurations & Changes
  • Labor Level Changes / Business Structure Changes
  • New Pay Configuration Setup
  • TLMi and Boomi Setup & Reconfiguration
  • Major Pay Configuration Changes
  • Pay Frequency Changes
  • Company Code Standardizations

Drive client satisfaction

• Build strong working relationships with clients through responsive, solution-oriented support
• Conduct needs assessments and gather project requirements
• Serve as a primary point of contact throughout the project lifecycle
• Provide regular updates and address risks or concerns early

Ensure quality

• Perform detailed testing to confirm that solutions meet functional and performance expectations
• Identify and resolve issues throughout the project lifecycle
• Conduct post-project reviews and apply feedback to strengthen future delivery

Collaborate across teams

• Partner closely with associates across Sales, Implementation, Service, and Professional Services
• Share input on process improvement and product enhancement opportunities
• Coach or support service and implementation partners when needed
• Serve as an escalation point on complex project work

Qualifications

• 5-8 yearsof ADP Client Services experience, or equivalent external experience, supportingEnhanced Time, Enterprise eTime, and ADP Workforce Managerproducts and related modules required.
• 2-3 yearsof project management experience, with proven success managing multiple priorities and deadlines.
• Exceptional relationship-building skills with both internal partners and external clients.
• Outstanding communication, problem-solving, and client-management skills.

A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include:

• Experience noted above OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

Preferred Qualifications

Preference will be given to candidates who have one or more of the following:

• College degree preferred.
• Advanced project management skills, including experience leading multiple concurrent projects.
• CAPM or PMP certification preferred.
• Experience withWorkforce Suite.
• Fluency inSpanishpreferred.
• Strong working knowledge ofMicrosoft Office Suite.
• Experience working with technical system configurations, integrations, or related support environments.
• Flexibility to support partners and clients across multiple time zones.

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