Implementation Manager

apply; Norfolk (VA); On-site; USD 100,000 - 140,000; Full time

Job summary

ADP is seeking an Implementation Team Manager in Norfolk, VA to lead daily team activities, ensure on-time delivery, and partner with the Team Director to set direction and foster a productive work environment. The role values empathy, adaptability, organization, and strong collaboration; you will balance workload, manage escalations, and guide development plans while upholding ADP policies.

You'll drive performance, mentor staff, and coordinate with HR and other units to align projects with

Qualifications

• Bachelor's degree required.
• At least five years of client services and/or implementation experience.
• At least three years of people leadership experience.

Responsibilities

• Lead daily activities of the team to meet deadlines with quality and priorities.
• Oversee implementation of strategic goals and standard workflows.
• Act as consultant to other groups within ADP.
• Train and mentor team members and coordinate training with the Director.
• Track productivity and performance, addressing critical periods.
• Act as backup to the Director, providing leadership in their absence.
• Manage escalated issues and provide direction.
• Collaborate with peers to establish best practices.
• Analyze team metrics and prepare Director reports.
• Evaluate associates and complete performance appraisals.
• Develop Individual Development Plans with staff.
• Administer corrective action and performance plans.
• Hire/Fire authority in conjunction with HR.
• Possibly manage budget and Workforce Management oversight.
• Participate in strategic initiatives and cross-unit collaboration.

Skills

Leadership

Client services

Implementation experience

Communication skills

Education

Bachelor's degree

Job description

ADP is hiring an Implementation Team Manager.

• Are you ready to grow your career and lead a team at an established, respected, global company?
• Are you empathic to client needs, the people you lead, and internal partners to drive success?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this position, you'll leverage your project management and leadership expertise to assist the Team Director in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees.

Adaptability, empathy, self-motivation, and organization skills are must-haves in this job. You will need to balance your workload while resolving any escalations from your team, focus on what's important, and stay up-to-date on ADP and external policy changes. In return, you can expect job satisfaction through leading a team that saves the day for our clients. All while advancing your career at a stable, highly-respected Fortune 250 company that prides itself on its welcoming, inclusive workplace where you are valued and supported. Things can move fast here, so the pace shouldn't scare you. We still find time for a healthy dose of fun.

WHAT YOU'LL DO:

What you can expect on a typical day:

• Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals
• Enhanced understanding and implementation of Business Units strategic goals. Oversee the use of standard process workflows by team
• Function as a consultant and business partner to other groups within ADP
• Train and mentor team members and identify development needs across the team, working Director to coordinate additional training as needed
• Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods
• Serve as an acting backup to the Director, providing leadership, guidance and direction to team members in the absence of the director
• Manage escalated issues and provide direction.
• Collaborate with peers to establish best practices
• Analyze team statistics and prepare reports for the Director
• Evaluate associates on performance and complete annual performance appraisals.
• Work in collaboration with associate to establish Individual Development Plans.
• Develop and administer corrective action and performance improvement plans.
• Hire/Fire authority in conjunction with Human Resources.
• May have budgetary responsibility.
• May have oversight of Workforce Management to include scheduling, and succession planning.
• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units

QUALIFICATIONS REQUIRED:

• Bachelor's degree
• At least five years of client services and/or implementation experience
• At least three years of people leadership experience

Preferred Qualifications

BONUS POINTS FOR THESE:

• MBA or advanced degree
• Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
• Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
• Ability to work and thrive in a team environment, focused on achieving results
• Ability to maintain cooperative working relationships with all levels of management
• Ability to assess team members' performance and provide motivational support
• Ability to work both independently and as part of a team
• Strong client relationship building skills
• Ability to recognize basic procedural issues as they arise and elevate to the appropriate level
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• Proficient in the latest web technologies and working knowledge of various operating systems
• Proficient using Microsoft Office
• CPP or FPC certification
• Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures
• Prior leadership training