Sr Project Specialist - Bilingual English \\ Spanish

adpinternalcareers; Florida; On-site; USD 85,000 - 115,000; Full time

Job summary

ADP is seeking a Senior Project Specialist - Bilingual English/Spanish for the Essential Time Transformation Services Team. You will lead multiple projects, coordinate with clients and internal teams, and act as the SME to optimize system configurations and upgrades.

Strong Spanish skills and project management experience are required. You will ensure on-time delivery, maintain client satisfaction, and provide regular project updates throughout the lifecycle.

Qualifications

• Fluent in Spanish with strong communication skills.
• 5–8 years in ADP Client Services or similar supporting Essential Time products.
• 2–3 years of Project Management experience with proven task management and deadlines.
• Strong relationship-building with internal partners and external clients.

Responsibilities

• Lead and manage multiple Essential Time projects with detailed statements of work, plans, timelines and milestones.
• Coordinate with clients, internal teams, and vendors to ensure timely delivery and record hours post-project closure.
• Serve as SME to guide project workflow, optimize configurations and upgrades, and customize features per client requirements.
• Ensure client satisfaction by providing timely updates and addressing concerns throughout the project lifecycle.
• Perform rigorous testing to ensure functional and performance criteria are met and conduct post-project reviews.

Skills

Fluent in Spanish

ADP Client Services experience

Project Management experience

Relationship building & communication

Education

College degree preferred

Tools

Microsoft Office Suite

Client/Server knowledge

Operating Systems

TCP/IP

Job description

ADP is hiring a Senior Project Specialist - Bilingual English/Spanish for our Essential Time Transformation Services Team.

• Does the opportunity to join a growing and evolving team within the Professional Services Organization get your blood pumping? Do you enjoy leveraging your ADP experience and thinking outside-of-the- box to find solutions?
• Are you ready to grow your career within our Essential Time Transformation team as you configure our client’s ADP system to meet and exceed their organizational needs?
• Do you want to join a dynamic, inclusive team environment with a culture of collaboration and belonging?

Yes? This could be the role for you. Don't just take our word for it... read on and see for yourself!

In this position you will provide technical support to clients for their fees-based project requests. You will collaborate with various teams across our Service, Implementation and Professional Services organization for projects such as standardizations, spins, mergers & acquisitions, module setup/rewrites, system reconfiguration and advanced troubleshooting. You will stay current with emerging technology and trends in order to provide technical and consultative support for incoming Essential Time projects.

At ADP we are driven by your success.

We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by ourCOREvalues:Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility.

RESPONSIBILITIES:

Project Management.

Lead and manage multiple Essential Time projects simultaneously. Develop detailed Statements of Work, project plans, timelines, and milestones.

Coordinate with internal teams, clients, and third-party vendors to ensure timely delivery. Properly record hours worked post project closure through our internal tracking systems.

Serve as the subject matter expert.

You will use your expertise to help lead the workflow of the project team. You will apply industry and product knowledge to optimize system (re)configurations and product upgrades. You will configure software solutions to meet client specifications, customize system features and functionalities based on new client requirements. Additionally, you will ensure compatibility and integration with existing systems and processes. The project types are listed below (and subject to change with additional offerings and opportunities as we evolve):

Merges\\Transfers\\Spins

• Database Merges
• Region Transfers
• Company Code Spins
• Add Control Projects

Configurations & Changes

• Labor Level Changes\\Restructuring
• New Pay Class Setup
• Major Pay Configuration Changes
• Pay Frequency\\Cycle Changes
• Company Code Standardizations
• Historical Reports
• Data Analysis

Ensure client satisfaction and retention.

You will use your problem-solving and relationship-building skills to provide timely solution delivery within client-defined timelines. You will conduct client assessments and gather client requirements. Additionally, you will serve as the primary point of contact for clients throughout the project life cycle until your clients are successfully running ADP solutions post changes. You will also provide regular updates to clients on project status and address any concerns.

Quality Assurance.

With your initiative and knowledge, you will do this with minimal direction on procedural matters. With your diligence, you will ensure accuracy of all aspects of client set up. You will perform rigorous testing to ensure the system meets all functional and performance criteria. Identify and resolve any issues or challenges during the project and conduct post-project completion reviews to gather client feedback and make necessary adjustments.

Collaborate.

You will exchange routine information with members of your client project team, including priorities, timeliness, and issues as they arise. You will interact with ADP associates in sales, implementation and customer service. You will be encouraged to provide input to management on process improvement and product enhancements. You may also coach, mentor, and serve as an escalation point for our service or implementation partners.

QUALIFICATIONS REQUIRED:

• Fluent in Spanish
• 5 - 8 Years ADP Client Services or equivalent outside experience with supporting Essential Time products and related module add-on’s
• 2 – 3 years of Project Management experience with proven examples of effectively managing various tasks\\projects and meeting deadlines.
• Strong relationship building skills with internal partners and external clients
• Excellent communication and problem-solving skills

Preference will be given to candidates who have the following:

• A college degree is great but not required. What's more important is having the skills to do the job.Otheracceptable experiences could include:
  • Experience noted above, OR
  • Military experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
• Microsoft office suite, client server, Operating Systems, TCP/IP
• Advanced Project management skills with CAPM or PMP certifications
• Flexible work schedule
• Payroll knowledge\\experience
• NextGen knowledge\\experience