Project Administrator & Client Support Specialist

IICRC; Georgia; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Job summary

SERVPRO of Augusta is seeking a Project Administrator in Georgia. This role focuses on managing job files, ensuring client requirements are met, and coordinating daily tasks in a fast-paced office environment.

We offer 40 hours per week with overtime as needed, flexible between 7 a.m. and 7 p.m. Compensation ranges from $16.00 to $22.00 per hour, with benefits including 401(k), matching, health insurance, and PTO. Strong written/verbal communication and customer service are essential.

Qualifications

• 2+ years of administrative or office experience.
• Experience in writing estimates, job-file processes, and quality assurance a plus.
• Experience in service industry environment a plus.
• Excellent written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times.
• Polite, confident, and excellent customer service skills, including listening and questioning skills.
• Ability to remain calm and professional during tense or stressful situations.
• Excellent organizational skills and strong attention to detail.
• Very self-motivated and goal-oriented.
• Ability to multi-task in a fast-paced, team-oriented office environment.
• Proficiency in Microsoft Office (Outlook, Word, Excel); learn Xactimate and proprietary software.

Responsibilities

• Monitor job file status
• Monitor job file audit status
• Maintain job file WIPs
• Monitor and ensure client requirements are followed
• Review and validate initial field documentation; create preliminary estimate
• Daily job file coordination
• Perform job file backup
• Maintain internal and external communications
• Prepare job file reports
• Complete and review job file documentation for final upload and the audit process
• Complete job file audit process
• Perform job close-out
• Assist other departments, as needed

Skills

Administrative experience

Communication skills

Customer service

Organizational skills

Multi-tasking

Self-motivated

Teamwork

Ability to learn software

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Word

Excel

Xactimate

Proprietary software

Job description

SERVPRO of Augusta is seeking a Project Administrator in Georgia. This role focuses on managing job files, ensuring client requirements are met, and coordinating daily tasks in a fast-paced office environment.

We offer 40 hours per week with overtime as needed, flexible between 7 a.m. and 7 p.m. Compensation ranges from $16.00 to $22.00 per hour, with benefits including 401(k), matching, health insurance, and PTO. Strong written/verbal communication and customer service are essential.