Restoration Project Administrator — Client Coordination

SERVPRO of Columbia County; North Augusta (GA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Paid time off

Job summary

A leading restoration company is seeking a Project Administrator to support daily operations in a fast-paced environment. The ideal candidate will have strong organizational and analytical skills, with a minimum of 2 years of experience in an administrative role. Responsibilities include monitoring job files, creating estimates, and maintaining client communications. The position offers competitive pay and opportunities for growth, making it perfect for self-motivated individuals who excel at multitasking and customer service.

Qualifications

• 2+ years of administrative or office-related experience.
• Experience writing estimates and job file processes is a plus.
• Outstanding written and verbal communication skills.

Responsibilities

• Monitor job file status and audit.
• Create preliminary estimates.
• Prepare job file reports.

Skills

Analytical skills

Detail-oriented

Customer service skills

Organizational skills

Microsoft Office proficiency

Communication skills

Education

Minimum of HSD/GED preferred

Tools

Xactimate

Job description

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Do you love helping people through difficult situations?

Then, don’t miss your chance to join SERVPRO® of Augusta as a new Project Administrator . In this position you will be making a difference each and every day. We have a sincere drive towards the goal of helping make fire and water damage “Like it never even happened”!

We’re seeking someone who is great on the phone, has excellent analytical skills, is detail-oriented, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Our idea of the ultimate candidate is one who is proactive, is experienced, truly enjoys providing superior service, and loves taking ownership. Are you highly dependable and excited about routinely exceeding expectations? Then you may be our perfect hero!

As a valued SERVPRO® of Augusta employee, you will receive a competitive pay rate with opportunity to learn and grow.

Primary Responsibilities

· Monitor job file status
· Monitor job file audit status
· Maintain job file Work in Progress
· Monitor and ensure client requirements are followed
· Review and validate initial field documentation
· Create preliminary estimate
· Daily job file coordination
· Perform job file backup
· Maintain internal and external communications
· Prepare job file reports
· Complete and review job file documentation for final upload and the audit process
· Complete job file audit process
· Perform job close-out
· Assist other departments, as needed

Position Requirements

· 2+ year(s) of administrative or office-related experience
· Experience with writing estimates, job file processes, and quality assurance a plus
· Experience in service industry environment a plus
· Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
· Polite, confident, and excellent customer service skills, including listening and questioning skills
· Ability to remain calm and professional during tense or stressful situations
· Excellent organizational skills and strong attention to detail
· Very self-motivated and goal-oriented
· Ability to multi-task
· Capability to work in a fast-paced, team-oriented office environment
· Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
· Ability to learn new software, including Xactimate® and proprietary software
· Minimum of HSD/GED preferred
· Ability to successfully complete a background check subject to applicable law

Hours

· 40 hours/week, flexible to work overtime when required

· Vary between 7 a.m. and 7 p.m.