Progressive Care Unit Secretary — Patient Care Admin

Mercy Health; Cincinnati (OH); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Referral bonuses

403(b) with employer contributions

Medical/dental/vision coverage

Paid time off

Job summary

Mercy Health in Cincinnati is seeking a Unit Secretary for the Progressive Care Unit (PCU) at Anderson Hospital. Under general supervision, you will provide clerical support to the nursing team and help maintain an organized, respectful unit environment.

Your duties include handling calls, scheduling follow-ups, and performing various administrative tasks to support patient care and operational flow.

Qualifications

• High School Degree or GED required.
• Prior healthcare clerical experience preferred but not required.
• EPIC EHR experience preferred but not required.

Responsibilities

• Troubleshoot and resolve caller problems and requests promptly.
• Provide customer-focused service by handling internal and external calls professionally.
• Schedule discharge follow-up appointments and assist with documentation.
• Perform additional clerical duties as assigned.

Skills

Problem-solving

Basic computer skills

Typing 25 WPM

Communication

Interpersonal skills

Proactive in changing environment

Call handling

Education

High School Degree or GED

Tools

EPIC EHR

Job description

Mercy Health in Cincinnati is seeking a Unit Secretary for the Progressive Care Unit (PCU) at Anderson Hospital. Under general supervision, you will provide clerical support to the nursing team and help maintain an organized, respectful unit environment.

Your duties include handling calls, scheduling follow-ups, and performing various administrative tasks to support patient care and operational flow.