Unit Secretary - Progressive Care Unit (PCU) - Anderson Hospital

Mercy Health; Cincinnati (OH); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Referral bonuses

403(b) with employer contributions

Medical/dental/vision coverage

Paid time off

Job summary

Mercy Health in Cincinnati is seeking a Unit Secretary for the Progressive Care Unit (PCU) at Anderson Hospital. Under general supervision, you will provide clerical support to the nursing team and help maintain an organized, respectful unit environment.

Your duties include handling calls, scheduling follow-ups, and performing various administrative tasks to support patient care and operational flow.

Qualifications

• High School Degree or GED required.
• Prior healthcare clerical experience preferred but not required.
• EPIC EHR experience preferred but not required.

Responsibilities

• Troubleshoot and resolve caller problems and requests promptly.
• Provide customer-focused service by handling internal and external calls professionally.
• Schedule discharge follow-up appointments and assist with documentation.
• Perform additional clerical duties as assigned.

Skills

Problem-solving

Basic computer skills

Typing 25 WPM

Communication

Interpersonal skills

Proactive in changing environment

Call handling

Education

High School Degree or GED

Tools

EPIC EHR

Job description

Mercy Health

About Us

As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Unit Secretary - Progressive Care Unit (PCU) - Anderson Hospital

Job Summary:

Under general supervision, the Unit Secretary provides clerical support to the nursing unit. As a member of the nursing unit, the Unit Secretary conducts themselves to promote an organized and positive culture on the unit.

Essential Functions:

• Must possess the ability to troubleshoot and resolve caller problems and specific request in a timely manner
• Provides excellent, customer-focused service by prioritizing and navigating all internal and external calls in a prompt respectful manner from both internal customers and the community
• Schedules discharge follow up appointments; assists in recording traumas and codes within the facility
• Performs other administrative or clerical duties and projects as assigned
• Other duties as assigned

Education:

• High School Degree or GED

Experience:

• Prior healthcare clerical work (preferred, not required)

Training:

• EPIC Electronic Health Record (EHR) (preferred, not required)

Skills & Abilities:

• Possesses problem-solving skills, basic computer skills, 25 WPM typing skills with excellent communication and interpersonal skills
• Engage with staff and patients in a professional manner
• Ability to be proactive in a rapidly changing environment

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirative Action and Equal Opportunity Employers, please email [e-mail] . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail]