Programs Operations & Intake Coordinator

Svdpnky; Erlanger (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Svdpnky is seeking a Programs Administrative Coordinator to support the daily operations of the Programs team, focusing on call flow, case assignment, and administrative coordination. The role ensures calls and cases are routed properly, information is kept accurate, and administrative processes support volunteers and staff.

Proficiency with Salesforce and strong organizational skills are valued. This position requires clear communication, independent work, and the ability to manage multiple

Qualifications

• Strong organizational and administrative abilities.
• Experience with data entry and records management.
• Willingness to learn Salesforce and related systems.

Responsibilities

• Assign incoming calls or cases to Vincentians in a timely and organized manner.
• Monitor call center reports and workflow to support timely case movement and follow-up.
• Assist volunteers with process questions and documentation needs.
• Ensure intake information is entered accurately into Salesforce and related systems.
• Communicate call flow or assignment issues to the Case Support Manager.
• Maintain organized and complete records related to cases, program activity, and call center operations.
• Support data entry, documentation, tracking, and reporting as needed.
• Organize invoices, files and program-related administrative records.
• Support internal communication, scheduling and coordination for program-related activities.
• Maintain organized workflows and administrative systems for the Programs team.
• Identify and communicate process issues or inefficiencies to the Case Support Manager.
• Support implementation of administrative and operational process improvements as directed.
• Maintain an organized and functional work environment.

Skills

Organizational skills

Attention to detail

Multitasking

Communication

Technology proficiency

Tools

Salesforce

Job description

Svdpnky is seeking a Programs Administrative Coordinator to support the daily operations of the Programs team, focusing on call flow, case assignment, and administrative coordination. The role ensures calls and cases are routed properly, information is kept accurate, and administrative processes support volunteers and staff.

Proficiency with Salesforce and strong organizational skills are valued. This position requires clear communication, independent work, and the ability to manage multiple