Programs & Operations Coordinator

Indian Hills Community College; Ottumwa (IA); On-site; USD 36,000 - 48,000; Full time

Job summary

Indian Hills Community College seeks an Administrative Assistant to support the Regional Entrepreneurship Center and Small Business Development Center. You will oversee daily operations, client services, event coordination, purchasing, and records, while ensuring compliance with grants and college policies.

The role reports to the Director of Entrepreneurship and Economic Development Initiatives and requires strong communication, organization, and multitasking abilities in a dynamic,

Qualifications

• High school graduate or equivalent; post-secondary admin assistant/office management education preferred.
• Three years full-time related work experience in office management as an administrative assistant, or marketing preferred.
• Ability to follow detailed oral and written instructions.
• Excellent word processing, spreadsheet, and database skills; MS Office Specialist certifications preferred.
• Strong customer service skills and professional communication.
• Knowledge of social media and basic marketing practices.
• Filing capability and data entry with attention to detail.
• Ability to manage multiple projects; maintain confidentiality.

Responsibilities

• Coordinate purchasing and financial administrative processes for REC/SBDC operations, including office, course, and event supplies; prepare purchase orders; reconcile statements; process invoices; follow purchasing procedures.
• Prepare monthly invoices and billing for REC clients; support client records and onboarding/exiting processes; assist with contract renewals.
• Provide reception services: answer phones, greet walk-ins, monitor departmental email.
• Provide administrative support: document prep, data entry, meeting support, and other tasks.
• Run reports from databases (e.g., Mailchimp, NeoSerra, Datatel); maintain inventory and order supplies.
• Coordinate plan and execution of REC/SBDC workshops, events, and outreach; manage registrations and logistics.
• Coordinate facility readiness for events and daily operations; manage room scheduling and displays.
• Assist with CRM scheduling for classes; onboarding new SBDC clients; travel within IHCC 10-county area as needed.

Skills

Word processing

Spreadsheet

Database skills

Customer service

Social media

Marketing knowledge

Filing

Data entry

Multi-tasking

Education

High school diploma or equivalent

Post-secondary admin assistant/office management education (preferred)

Job description

Indian Hills Community College seeks an Administrative Assistant to support the Regional Entrepreneurship Center and Small Business Development Center. You will oversee daily operations, client services, event coordination, purchasing, and records, while ensuring compliance with grants and college policies.

The role reports to the Director of Entrepreneurship and Economic Development Initiatives and requires strong communication, organization, and multitasking abilities in a dynamic,