Program Operations & Analytics Coordinator

University of Connecticut; Storrs (CT); On-site; USD 54,000 - 64,000; Full time

Job summary

University of Connecticut's Connecticut Center for Entrepreneurship and Innovation (CCEI) seeks a full-time Program Operations Assistant to support operational and programmatic activities. The role is based in Hartford and Storrs, with occasional travel across the state and possible weekend hours.

The position entails managing CRM data, generating reports, supporting program surveys and annual reporting, and assisting with financial transactions and coordination of NSF I-Corps activities with

Qualifications

• Bachelor’s degree in business, entrepreneurship or related field.
• Two to three years of administrative experience in higher education, business or an entrepreneurial setting.
• Work experience with data collection, CRM/database management, and reporting processes.
• Demonstrated proficiency with Microsoft Office 365 products and the ability to learn new software as necessary.
• Demonstrated written, verbal, and interpersonal communication skills and the ability to build and maintain collaborative relationships with faculty, staff, students, administrators, external agencies/groups and the public.

Responsibilities

• Serving as a resource to individuals and groups on matters relating to program activities, programmatic financial policies and procedures, and participant engagement across all CCEI initiatives and programs.
• Performing operational duties in processing program-related administrative, academic, financial, payroll, travel, and program-related documentation and transactions.
• Coordinating CCEI’s CRM database, including collecting, inputting, maintaining, and analyzing data for current and past program participants, events, and initiatives. Designing and running reports and providing data and analytics support to the Executive Director and Program Managers.
• Supporting the annual CCEI program participant survey process, annual impact reporting, and all grant and donor reporting requirements by collecting, organizing, and maintaining program metrics and outcomes data.
• Tracking program participation and attendance for all CCEI events and initiatives.
• Coordinating administrative and operational functions for UConn’s NSF I-Corps Program, including participant and instructor documentation, reporting, scheduling, communication, and day-of-event support for cohorts, information sessions, webinars, and related programming. Serving as a coordination liaison between UConn and Princeton University and attending related hub meetings and team sessions.
• Designing, implementing, and assisting with program application systems and processes, including data collection, automated workflows, participant communications, and submission tracking.
• Tracking and processing participant awards, fellowships, reimbursements, and direct payments, and providing financial and program data to the Business Operations Manager to support budgeting, fiscal reconciliation, and financial oversight.
• Supporting financial transactions for all CCEI programs, including reallocating ProCard expenditures, processing employee and participant travel, and submitting requisitions and related financial documentation.
• Providing direct training, administrative support, and operational assistance to program participants, faculty, staff, and external partners, and following up to resolve issues in assigned areas of responsibility.

Skills

Data collection

CRM management

Reporting

MS Office 365

Education

Bachelor's degree in business, entrepreneurship or related field

Tools

Kuali

Concur

HuskyBuy

Airtable

Job description

University of Connecticut's Connecticut Center for Entrepreneurship and Innovation (CCEI) seeks a full-time Program Operations Assistant to support operational and programmatic activities. The role is based in Hartford and Storrs, with occasional travel across the state and possible weekend hours.

The position entails managing CRM data, generating reports, supporting program surveys and annual reporting, and assisting with financial transactions and coordination of NSF I-Corps activities with