Programs and Volunteer Engagement Coordinator

NAMI North Texas; Dallas (TX); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

32-hour four-day workweek

Hybrid schedule

Four weeks paid time off

10 paid holidays

Job summary

NAMI North Texas seeks a Programs and Volunteer Engagement Coordinator to support education, support, and community programs while leading volunteer engagement across Collin, Dallas, Denton and Rockwall Counties.

This full-time, hybrid role collaborates with staff and volunteers to ensure effective service delivery and expand access region-wide.

The position requires strong organizational and communication skills, a valid driver’s license, and willingness to work evenings/weekends.

Qualifications

• Ability to work both independently and collaboratively.
• Experience coordinating programs or events.
• Experience in community engagement, outreach, or partnerships.
• Proven ability to meet deadlines in a small team.
• Proficient in office software and virtual platforms.
• Available to work some evenings and weekends.
• Valid driver's license and ability to travel within the service area.

Responsibilities

• Coordinate scheduling, logistics, and documentation of education and support programs.
• Provide guidance to volunteer leaders and presenters, ensuring resources are available to deliver high-quality programs.
• Monitor participation, outcomes, and feedback to assess effectiveness and support reporting.
• Maintain accurate program schedules, records, and documentation for evaluation.
• Coordinate recruitment, onboarding, and preparation of new program leaders and presenters.
• Establish program goals and initiatives aligned with mission and priorities.
• Serve as primary contact for current and prospective volunteers, ensuring timely communication.
• Coordinate volunteer recruitment, orientation, training, and appreciation activities.
• Develop and maintain volunteer policies and resources, including the Volunteer Handbook.
• Maintain volunteer records and training progress.
• Identify volunteer needs and support placement throughout the organization.
• Set goals to strengthen volunteer engagement and retention.

Skills

Independent work

Program coordination

Community engagement

Deadline driven

Office software

Evenings/weekends

Driver's license

Education

Bachelor’s degree in social work, education, psychology, or related field

Job description

Role: Programs and Volunteer Engagement Coordinator

Reports To: Executive Director

Status: Full-time, Salary. $20/hour

Organization Overview

NAMI North Texas addresses the unmet needs of individuals living with mental health conditions and their families through advocacy, education and support. Our service area includes Collin, Dallas, Denton and Rockwall Counties.

Position Summary

The Programs and Volunteer Engagement Coordinator is responsible for supporting the coordination, development, and growth of NAMI North Texas’ education, support, and community engagement programs, while overseeing the organization’s volunteer engagement efforts. This position works collaboratively with staff, volunteers, and community partners to ensure the effective delivery of programs and services and expand access to those services throughout the region.

Responsibilities

Education & Support Program Coordination

• Coordinate the scheduling, logistics, and documentation of NAMI North Texas education and support programs.
• Provide ongoing communication, guidance, and support to volunteer program leaders and presenters, ensuring they have the resources and information needed to deliver high-quality, evidence-based programs.
• Monitor program participation, outcomes, and feedback to assess effectiveness, identify opportunities for improvement, and support organizational reporting.
• Maintain accurate program schedules, records, and documentation to support evaluation and reporting.
• Coordinate the recruitment, onboarding, and preparation of new program leaders and presenters to meet program needs.
• Establish program goals and initiatives that support program quality, accessibility, growth, and alignment with NAMI North Texas' mission and organizational priorities.
• Serve as the primary point of contact for current and prospective volunteers, ensuring timely communication and ongoing support.
• Coordinate volunteer recruitment, orientation, training, development, and appreciation activities.
• Develop, implement, and maintain volunteer policies, procedures, and resources, including the Volunteer Handbook.
• Maintain accurate volunteer records, including contact information, interests, participation, and training progress.
• Identify volunteer needs and opportunities and support the placement and preparation of volunteers for appropriate roles throughout the organization.
• Establish goals and initiatives to strengthen volunteer engagement, retention, and overall volunteer program development.

Community Outreach & Partnerships

• Coordinate incoming community engagement and presentation requests, connecting volunteers and staff with appropriate opportunities and ensuring timely communication and follow-up.
• Collaborate with NAMI North Texas staff to develop, coordinate, and implement community education opportunities, non-signature programming, and engagement activities that expand awareness of and access to NAMI services.
• Support outreach efforts to promote NAMI North Texas programs and services in diverse community settings, including schools, nonprofits, and faith-based organizations.
• Represent NAMI North Texas at community meetings, events, and other engagement opportunities.
• Collaborate with the Executive Director and other staff to identify partnership opportunities and strengthen relationships that support the organization's mission and community reach.

Administrative Support

• Provide support to callers by connecting them with NAMI North Texas programs and relevant community resources (some may involve crisis referral).
• Assist with general office and organizational needs as necessary.

Required Experience & Qualifications

• Ability to work both independently and collaboratively.
• Experience coordinating programs or events.
• Experience in community engagement, outreach, or partnership development.
• Proven ability to meet deadlines in a small team environment.
• Proficient in office software, virtual platforms, and equipment.
• Availability to work some evenings and weekends.
• Valid driver's license and ability to travel within the service area (mileage reimbursement provided).

Preferred Qualifications

• Bachelor’s degree in social work, education, psychology, or a related field.
• Familiarity with NAMI’s mission and programs or active involvement in the mental health space.
• Lived experience or strong understanding of mental health conditions and support systems.

Why work for NAMI North Texas?

• Work-life balance-focused schedule, including a 32-hour, four-day workweek with full-time compensation, a hybrid schedule with two in-office and two remote days, four weeks of paid time off, and 10 paid holidays.
• Make a direct impact connecting underserved communities with critical mental health services.
• Be a key contributor in the nation’s largest grassroots movement focused on mental health advocacy and access.
• Join a passionate, tight-knit, collaborative team that lives the NAMI values of empathy, support, and inclusion.
• Work in an environment where diverse experiences, cultures, and perspectives are valued, respected, and recognized as essential to our mission.

NAMI North Texas is an equal opportunity employer. We value diversity and prohibit discrimination based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other legally protected status.