Now Hiring: Manager, Program and Outreach

Namitn; Hendersonville (TN); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid schedule

Healthcare benefits

Paid holidays

Paid vacation

Retirement contributions

Personal days

Job summary

NAMI Tennessee is hiring a Manager, Program and Outreach to lead statewide outreach, program initiatives, and volunteer engagement across Tennessee. You will oversee program quality, growth, and sustainability, collaborating with affiliate networks, partners, and staff to expand access to mental health education and advocacy.

You will drive community engagement, manage dashboards and reports, and guide affiliates through program implementation while representing NAMI Tennessee at events and

Qualifications

• Bachelor’s degree or equivalent in a related field and nonprofit experience.
• Strong verbal and written communication with partners and volunteers.
• Experience leading outreach, education, and program initiatives.
• Ability to manage multiple programs and meet deadlines.

Responsibilities

• Provide consultation and technical assistance to affiliates on volunteer development and program implementation.
• Lead the Volunteer Orientation pilot and oversee volunteer screening and placement.
• Maintain program databases, produce dashboards and reports for outcomes and grants.
• Develop partnerships with schools, healthcare providers, and community organizations.
• Represent NAMI Tennessee at events and coordinate statewide outreach initiatives.
• Support statewide education programs and NAMI On Campus clubs.

Skills

Communication skills

Program management

Volunteer coordination

Strategic planning

Relationship building

Education

Bachelor’s degree in social work, business, communications, nonprofit leadership, or a related field

Tools

Microsoft Office

Microsoft Teams

Job description

NAMI Tennessee HelpLine (M-F 10 a.m. – 5 p.m. CT) — Call: [800] 467-3589

Now Hiring: Manager, Program and Outreach

Full-time with competitive salary, retirement contributions, medical & dental contributions, paid holidays, paid vacation, personal days and hybrid schedule

NAMI Tennessee – What started as a small group of families gathered around a kitchen table in 1979 has blossomed into the nation’s leading voice on mental health. NAMI Tennessee is part of the nation’s largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness.

Job Purpose

Manager, Program and Outreach is responsible for leading and strengthening NAMI Tennessee’s statewide outreach and program initiatives to increase awareness, engagement, and access to mental health education, support, and advocacy services. This role provides strategic oversight of community outreach efforts, program implementation, and relationship building across Tennessee, working closely with NAMI Tennessee’s 18 affiliate chapters and community partners. The Manager, Program and Outreach supports consistent delivery of NAMI programs, monitors participation and impact metrics, and provides guidance and technical assistance to affiliates and volunteers to ensure program quality, growth, and sustainability.

Duties and Responsibilities

• Provide consultation and technical assistance to affiliates on:
  • Volunteer development, recruitment, retention, and integration
  • Program implementation in collaboration with program team and affiliate relations staff
• Lead the Volunteer Orientation pilot initiative
  • Ensure clear communication and updates are shared among staff as necessary and required
  • Lead the screening process for new volunteers, guiding them through the process to identify the best fit.
  • Proactively support volunteers from initial inquiry through successful placement with an affiliate, fostering engagement and long-term retention.

Data and Systems Management

• Maintain internal databases with proper documentation and communication expectations.
• Maintain accurate volunteer, trainer, and program records, ensuring timely documentation and clear communication across teams.
• Prepare and maintain program reports, dashboards, and documentation to support organizational outcomes and grant reporting.
• Serve as a point of contact for calendar and website updates as requested by staff and affiliate volunteers.
• Provide technical assistance on systems (zoom, teams, outlook, etc) to volunteers as requested.

Community Engagement & Communications

• Support the planning and execution of scheduling outreach events in collaboration with Director, Impact and Innovation and other staff members.
• Collaborate with staff to identify opportunities to expand program reach and strengthen program effectiveness.
• Collaborate with the Director, Programs & Innovation to find community awareness events in which NAMI Tennessee and/or our 18 affiliates can participate in.
• Represent NAMI Tennessee at community meetings, outreach events, and speaking engagements.
• Collaborate with the communications team to promote programs, volunteer opportunities, trainings, and statewide initiatives.
• Identify and coordinate community outreach events, presentations, and engagement opportunities that increase awareness of NAMI Tennessee and its affiliate network.
• Support the marketing of our programming and network to result in increased organizational reach, awareness of NAMI in our communities, and opportunities for engagement among our affiliates.
• Serve as a NAMI representative that engages in proactively sourcing presentation or speaking opportunities that promote NAMI awareness.
• Build and maintain partnerships with community organizations, schools, healthcare providers, and other stakeholders to expand awareness of NAMI Tennessee programs and volunteer opportunities.
• Participate in community outreach efforts, partnerships, and general education related to mental health, mental illness, and NAMI resources as assigned.

Programs Support

• Support the implementation of statewide education programs, trainings, and outreach initiatives.
• Manage and support NAMI On Campus clubs throughout Tennessee, providing guidance, technical assistance, and leadership development.
• Participate in program trainings and serve as a resource to volunteers, affiliates, and community partners.
• Work closely with the NAMI Tennessee program team to support education events held throughout the state.
• Support statewide initiatives and events including NAMIWalks, Annual Conference, awareness events, and related activities.
• Support affiliates in volunteer recruitment, retention, and program implementation.
• Participate in program trainings as assigned.
• Manage and support NAMI On Campus clubs throughout the state.

Management & Organizational Collaboration

• Work collaboratively with NAMI Tennessee senior leadership and staff to ensure effective outcomes and measurable impact.
• Foster strong communication and collaboration across departments to support affiliates, volunteers, and statewide initiatives.
• Support coordination across departments to keep affiliate operations aligned with statewide goals and priorities.

Requirements

• Bachelor’s degree in social work, business, communications, nonprofit leadership, or a related field.
• Experience working with nonprofit boards and supporting governance, organizational growth, and planning.
• Strong verbal and written communication skills, with good judgment and the ability to build positive working relationships.
• Experience with community outreach and engagement.
• Working knowledge of Microsoft Office and Teams.
• Strong organizational skills with the ability to solve problems effectively.
• Experience managing budgets, making financial decisions, and handling reporting.
• Strong work ethic with passion and urgency for improving systems and resources for people affected by mental health conditions, along with a willingness to learn new areas as needed.
• High level of integrity, with a commitment to working with compassion, honesty, and effectiveness.

Judgement and Decision Making

The work encompasses a very wide variety of projects or major functional areas. Available guidelines are broadly stated and non-specific such as statements of work, organizational mission statements, and/or theoretical frameworks. The employee has full and direct accountability for results.

Physical requirements

Ability to sit or stand for long periods and ability to access information using a computer for up to four hours at a time.

Screening requirements

Will be subject to a background check, must complete and maintain annual Title VI training, and contingent on reference checks.

Become a part of NAMI! Subscribe to the latest mental health updates, participate in an online discussion group, learn how to advocate in your community and add your voice to the mental health movement.

Thank you for your generous tax-deductible donation. You are helping us provide support, education, and advocacy to thousands of people living with mental illness in Tennessee.

The families and members of NAMI Tennessee are here to help! We offer understanding to anyone concerned about mental illnesses and the treatment of mental illness.

If in crisis , please call or text the National Suicide & Crisis Lifeline at 988 (24/7) | If calling 911 : Ask for a Crisis Intervention Team (CIT) Officer