Programmatic Client Success Lead — Remote (Chicago)

Zeta Global; Springfield (IL); Remoto; USD 80.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Unlimited PTO

Excellent medical, dental, and vision

Employee Equity

Stock Purchase Plan

Wellness classes and pet insurance

Descrizione del lavoro

Zeta Global is seeking a Senior Client Success Manager – Programmatic, a hands-on, client-facing role responsible for the end-to-end success of a portfolio of strategic programmatic accounts. Remote in Chicago, IL, with cross-functional collaboration across Sales, Analytics, and Operations to drive performance and growth.

You will lead ongoing campaigns, communicate with clients at all levels, and ensure campaigns are set up correctly, optimized, and aligned to strategy.

Competenze

• 3+ years of experience in programmatic advertising, digital media, or ad-tech within Client Success or similar roles.
• Hands-on DSP experience including campaign setup, optimization, and reporting.
• Proven ability to independently manage multiple live campaigns and client relationships.
• Strong communication skills and comfort leading client and executive-level conversations.
• High attention to detail and ability to prioritize in fast-paced environments.
• Strong analytical skills and comfort with Excel and performance reporting.

Mansioni

• Own and manage 10+ active programmatic campaigns end-to-end across multiple accounts.
• Lead all client communications including status calls, QBRs, and escalations with clear insights and recommendations.
• Serve as the technical owner of campaign execution, partnering with Operations to ensure proper setup and optimization.
• Apply DSP knowledge to guide setup decisions, diagnose issues, and drive performance improvements.
• Deliver client-ready reporting and performance insights in partnership with Analytics.
• Identify upsell, cross-sell, and renewal opportunities with Sales.
• Collaborate cross-functionally to resolve issues and ensure a high-quality client experience.

Conoscenze

Programmatic advertising

Client relationship management

Campaign optimization

Communication

Excel / reporting

Strumenti

DSP platform

Descrizione del lavoro

Zeta Global is seeking a Senior Client Success Manager – Programmatic, a hands-on, client-facing role responsible for the end-to-end success of a portfolio of strategic programmatic accounts. Remote in Chicago, IL, with cross-functional collaboration across Sales, Analytics, and Operations to drive performance and growth.

You will lead ongoing campaigns, communicate with clients at all levels, and ensure campaigns are set up correctly, optimized, and aligned to strategy.